Marcus Rose
Kansas City,MO
Summary
Reliable and hardworking employee who works autonomously or in teams to serve over dozens customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
8
8
years of professional experience
Work History
Bartender
Strang Chef Collective
11.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Bartender
J. Rieger & Co.
10.2023 - 11.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Assistant Food & Beverage Manager
Brookridge Golf & Fitness
05.2022 - 09.2023
- Managed and communicated up and down organization to collaborate, solve problems and assist company to achieve goal in providing exceptional service.
- Assisted wait staff with timely food delivery and guest requests.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Crafted popular cocktail menu for customers preferring liquor and spirits to wine.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Actively participated in ongoing customer service programs to build sales and rapport in community.
- Strategically developed effective marketing plans to increase sales and profits while managing costs.
- Set effective schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Bartender
Q39
07.2021 - 06.2022
- Balanced daily registers and generated sales reports for management.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Monitored bar inventory and promptly restocked low items before depletion.
- Coordinated workflow and fostered exceptional service through effective personnel management.
Bartender
Brookridge Golf & Fitness
02.2021 - 07.2021
- Greeted frequent visitors by name and explained new promotions.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Trained new bartenders on drink preparation and upselling techniques.
Lead Barback
Tannin Wine Bar & Kitchen
04.2016 - 01.2021
- Greeted guests with friendliness and professionalism.
- Offered product samples, answered questions and suggested products.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Maintained spotless, well-stocked bar organized and ready for customer demands.
Education
Bartending - Bartending
International School of Professional Bartending
Kansas City, MO02.2019
Skills
- Beer, Wine and Cocktails
- Bar Operations and Logistics
- Teamwork and Professionalism
- Organizational Ability
- Health Codes Compliance
- Cash and Credit Transactions
- Cash Handling and Management
- Extensive Beer Knowledge
- Wine and Liquor Expertise
- Basic Accounting
- Marketing and Sales Experience
- Interpersonal Relationships
- Supply and Inventory Maintenance
- Food Service
- Complex Problem-Solving
- Guest Satisfaction
- Cocktail Knowledge
- Staff Scheduling
- Food and Beverage Management
- Front of House Management
Timeline
Bartender
Strang Chef Collective
11.2023 - Current
Bartender
J. Rieger & Co.
10.2023 - 11.2023
Assistant Food & Beverage Manager
Brookridge Golf & Fitness
05.2022 - 09.2023
Bartender
Q39
07.2021 - 06.2022
Bartender
Brookridge Golf & Fitness
02.2021 - 07.2021
Lead Barback
Tannin Wine Bar & Kitchen
04.2016 - 01.2021
Bartending - Bartending
International School of Professional Bartending
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