Marcus Rose
Houston,TX
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Sales Floor Manager
South Houston Nissan
06.2022 - 09.2024
- Collaborated with other departments within the organization to ensure successful execution of promotional campaigns.
- Implemented new processes and procedures to increase efficiency and reduce costs while maintaining high levels of customer satisfaction.
- Drafted monthly reports summarizing overall store performance metrics such as sales volumes, inventory turnover rates.
- Resolved customer complaints in a timely manner while ensuring excellent customer service is maintained at all times.
- Conducted regular meetings with staff members to discuss new initiatives and goals.
- Recruited, trained, coached, and evaluated staff members on their performance.
- Identified potential vendors for merchandise selection based on market trends and consumer needs.
Sales Associate
Robbins Nissan
01.2021 - 06.2022
- Conducted inventories on a regular basis to track stock levels.
- Processed transactions using a point-of-sale system.
- Provided accurate information about products, prices and services.
- Upsold additional items based on customer interests and needs.
- Developed promotional strategies to increase sales volume.
- Handled customer complaints in a professional manner.
- Demonstrated product features and benefits for customers' needs.
- Maintained up-to-date knowledge of store merchandise and policies.
- Assisted customers with product selection, sizing and styling.
- Attended weekly team meetings to review performance goals and objectives.
- Tracked sales performance metrics to identify trends in market place.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Engaged customers in friendly, professional dialogue to determine needs.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Adapted sales strategies based on customer interactions and feedback to improve results.
Salesperson
Beck And Masten Gulf Freeway
08.2018 - 12.2020
- Advised customers on the latest product features and benefits.
- Educated customers about products and services offered by the company.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
Education
Some College (No Degree) - Radiologic Technology
University of Texas At Austin
Austin, TXCertification - Freight Brokerage
Atlanta Metropolitan State College
Atlanta, GA03-2010
Bachelor of Arts - Photography
The Art Institute of Atlanta
Atlanta, GA06-2008
High School Diploma -
Jesse Jackson Academy
Houston, TX01-2001
Skills
- Promotional support
- Order Processing
- Business Development
- Contract Preparation
- Payment Processing
- Customer Needs Assessment
- Sales Development
- Product Sales
- Upselling
- Inventory Control
- Shipment Processing
- Retail Store Operations
- Conflict Resolution
- Exceeds sales goals
- Inventory Tracking
- Self-Checkout Assistance
- Reliable and punctual
- Meeting deadlines
- Client Service
- Reading comprehension skills
- Merchandising understanding
- Sales Strategies
- Sales expertise
- Policy and Procedure Adherence
- Product Promotions
- Product Recommendations
- Energetic self-starter
- Retail merchandising expertise
- Superb time management
- Sales Forecasting
- Relationship selling
- Listening Skills
- Cold-calling
- Guest Relations
- Positive and professional
- Excellent communication skills
- Customer Service
Timeline
Sales Floor Manager
South Houston Nissan
06.2022 - 09.2024
Sales Associate
Robbins Nissan
01.2021 - 06.2022
Salesperson
Beck And Masten Gulf Freeway
08.2018 - 12.2020
Some College (No Degree) - Radiologic Technology
University of Texas At Austin
Certification - Freight Brokerage
Atlanta Metropolitan State College
Bachelor of Arts - Photography
The Art Institute of Atlanta
High School Diploma -
Jesse Jackson Academy
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