Summary
Overview
Work History
Education
Skills
Timeline
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Marcus Rowe

Austin

Summary

Recently retired professional with a strong background in education and a deep interest in language and cultural exchange, now seeking part-time opportunities supporting English as a Second Language (ESL) learners. Eager to stay active and make a meaningful impact through personalized instruction and mentorship.

Overview

36
36
years of professional experience

Work History

Lead, Accessibility Captel

TFB Care Accessibility Austin T-Mobile
03.2018 - 2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Relay Operator

Sprint Services
12.1992 - 03.2018
  • Improved customer satisfaction by providing timely and accurate relay services to clients.
  • Assisted in training new relay operators, ensuring a high level of competence in handling sensitive information.
  • Contributed to the team''s efficiency by consistently exceeding call handling targets and maintaining low error rates.
  • Demonstrated strong multitasking skills by managing multiple lines simultaneously for efficient call handling.
  • Demonstrated strong attention to detail while transcribing calls, ensuring that messages were accurately conveyed between parties without loss of context or meaning.

6th Grade Math Teacher

Pflugerville City Schools
08.1992 - 10.1999
  • Established positive relationships with parents through open communication channels like email updates, phone calls, and conferences about their child''s progress in mathematics.
  • Increased parent involvement through regular communication, leading to better student performance and support at home.
  • Built a strong classroom culture focused on respect and cooperation among students by modeling appropriate behavior and enforcing clear expectations consistently throughout the year.
  • Prepared students for standardized testing by reviewing key content areas, practicing test-taking strategies, and addressing any anxiety or concerns they may have had.

8th Grade Science Teacher

Newton-Conover City Schools
08.1982 - 09.1992
  • Developed strong relationships with students, parents, and colleagues to foster a positive learning environment.
  • Continuously updated personal knowledge of scientific advances by attending professional development workshops and conferences.

Education

Middle School Education

Lenoir-Rhyne University
Hickory, NC
08-1981

Skills

  • Supportive interpersonal skills
  • Cross-functional teamwork
  • Service excellence
  • Analytical problem-solving
  • Friendly, positive attitude

Timeline

Lead, Accessibility Captel

TFB Care Accessibility Austin T-Mobile
03.2018 - 2024

Relay Operator

Sprint Services
12.1992 - 03.2018

6th Grade Math Teacher

Pflugerville City Schools
08.1992 - 10.1999

8th Grade Science Teacher

Newton-Conover City Schools
08.1982 - 09.1992

Middle School Education

Lenoir-Rhyne University

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