Marcus Rowe
Austin
Summary
Recently retired professional with a strong background in education and a deep interest in language and cultural exchange, now seeking part-time opportunities supporting English as a Second Language (ESL) learners. Eager to stay active and make a meaningful impact through personalized instruction and mentorship.
Overview
36
36
years of professional experience
Work History
Lead, Accessibility Captel
TFB Care Accessibility Austin T-Mobile
Austin, TX
03.2018 - 2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Relay Operator
Sprint Services
Austin, TX
12.1992 - 03.2018
- Improved customer satisfaction by providing timely and accurate relay services to clients.
- Assisted in training new relay operators, ensuring a high level of competence in handling sensitive information.
- Contributed to the team''s efficiency by consistently exceeding call handling targets and maintaining low error rates.
- Demonstrated strong multitasking skills by managing multiple lines simultaneously for efficient call handling.
- Demonstrated strong attention to detail while transcribing calls, ensuring that messages were accurately conveyed between parties without loss of context or meaning.
6th Grade Math Teacher
Pflugerville City Schools
Pflugerville, TX
08.1992 - 10.1999
- Established positive relationships with parents through open communication channels like email updates, phone calls, and conferences about their child''s progress in mathematics.
- Increased parent involvement through regular communication, leading to better student performance and support at home.
- Built a strong classroom culture focused on respect and cooperation among students by modeling appropriate behavior and enforcing clear expectations consistently throughout the year.
- Prepared students for standardized testing by reviewing key content areas, practicing test-taking strategies, and addressing any anxiety or concerns they may have had.
8th Grade Science Teacher
Newton-Conover City Schools
Newton, NC
08.1982 - 09.1992
- Developed strong relationships with students, parents, and colleagues to foster a positive learning environment.
- Continuously updated personal knowledge of scientific advances by attending professional development workshops and conferences.
Education
Middle School Education
Lenoir-Rhyne University
Hickory, NC08-1981
Skills
- Supportive interpersonal skills
- Cross-functional teamwork
- Service excellence
- Analytical problem-solving
- Friendly, positive attitude
Timeline
Lead, Accessibility Captel
TFB Care Accessibility Austin T-Mobile
03.2018 - 2024
Relay Operator
Sprint Services
12.1992 - 03.2018
6th Grade Math Teacher
Pflugerville City Schools
08.1992 - 10.1999
8th Grade Science Teacher
Newton-Conover City Schools
08.1982 - 09.1992
Middle School Education
Lenoir-Rhyne University