Marcus Sandoval
Rio Rancho,NM
Summary
Experienced leader with a strong background in data analysis, project management, and meeting stringent deadlines. Skilled at developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Recognized for unwavering commitment to excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
FARS Backup Analyst
NMDOT
02.2023 - Current
- Review Early Notification reports from law enforcement daily and enter initial crash information into Federal Reporting System and State Fatal Log database.
- Code over 100 elements per Motor Vehicle Crash into State and Federal Databases to analyze crash statistics.
- Analyze detailed Uniform Crash Reports to ensure each crash qualifies as a FARS case.
- Meet Federal and State Regulations and Deadlines monthly, quarterly, and annually.
- Developed and maintained a strong relationship with Federal and State partners (NHTSA, NISR, Local LEA's).
- Compile Information required for FARS case entry including fatal crash reports, and other required case information from other State agencies, local LEA's, and other State FARS analysts.
- Complete all NHTSA requested Quality Control review in a timely manner.
- Partake in FARS annual assessment activities, webinars, and out of state trainings to better understand new or revised protocols for data analysis and case entry.
- Update and maintain 2 local databases and 1 Federal database weekly with case information received to allow for up to date case status reporting.
- Work closely with UNM for State database Quality Control for accurate reporting.
- Send Weekly Fatal Count updates comparing current year crashes to the year prior.
- Send Monthly Rural Urban crash statistics to NHTSA.
- Process all in state and out of state vehicle and driver history data requests using MVD Access.
- On the committee of NMDOT employees who are working with AASHTOWARE to develop a new crash database for the State of New Mexico.
Management Analyst
NMDOT
03.2020 - 02.2023
- Reviewed the Crash Records mailbox daily for report requests and determine if request can be processed in-house or should be sent to contractor.
- Completed an average of 4 data requests a week.
- Developed a spreadsheet for clear tracking of pending data requests to ensure completion of requests within required time frames.
- Ensured Public Information requests, including those from legal offices, are routed to the Department's Public Records Office and Office of General Counsel for review and approval and are addressed within the timelines required for these types of requests.
- Maintained timely and professional correspondence with requesters to include notification of receipt of request, notification of additional information needed for processing request, and release of approved reports.
- Assisted with cleanup of data sets received from contractor and working with contractor to address any discrepancies to ensure accurate data is used for reporting.
- Worked with law enforcement agencies (LEAs) to assist in ensuring timely and accurate submission of crash reports and contacted to obtain copies of reports needed for FARS analyst and/or replacement of poor quality/incomplete reports.
- Processed reports for delivery to UNM, including preparing batch sheets and documents for delivery to UNM.
- Participating on workgroups and committees, including the TRCC, to share knowledge and expertise on issues related to reporting measures for UCR submission and crash data quality.
Sales Coordinator
Verizon Wireless
05.2019 - 03.2020
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Recorded contact information of customers and potential customers in internal database.
- Built relationships with customers using strong persuasion and active listening skills.
- Provided information about available products and services, membership details, and purchase advantages.
- Developed extensive knowledge of products and services to better assist customers.
- Recorded and updated customer information in online systems.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Sales Associate/Site Manager
Kenneco Roofing
05.2015 - 03.2020
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Maintained records and logs of work performed and materials and equipment used.
- Established team priorities, maintained schedules and monitored performance.
- Resolved issues between employees and customers using company policies.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Kept detailed records of daily activities through online customer database.
- Built relationships with customers and community to promote long term business growth.
- Collaborated with Insurance Companies on behalf of the customer for claims regarding Hail Damage.
Administrative Coordinator
Sprouts
01.2018 - 06.2019
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Handled administrative records, document processing and payroll needs.
Sales Associate
Sherwin-Williams Paint Store
08.2016 - 01.2018
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Built relationships with customers to encourage repeat business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Server
Tia B's Waffleria
03.2016 - 08.2016
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Gym Attendant
University of New Mexico
08.2015 - 05.2016
- Enforced rules and held customers accountable for not following gym regulations.
- Serviced complex equipment quickly to minimize wait times for specific machines.
- Assessed staff needs and offered assistance with checking in patrons during busy times.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Trained new recreation attendants on safety procedures and customer service tactics.
- Supervised gameplay and monitored guests' actions to prevent theft.
Education
High School Diploma -
St. Michaels High School
Santa Fe05-2015
No Degree -
University of New Mexico
Albuquerque, NMNo Degree -
University of Northern Arizona
Flagstaff, AZSkills
- Communication
- Teamwork
- Problem-solving
- Time management
- Deadline adherence
- Analytical thinking
Certification
- Only certified FARS Analyst for State of New Mexico
- Certified Child Passenger Safety Technician
- Defensive Driving Certified
Timeline
FARS Backup Analyst
NMDOT
02.2023 - Current
Management Analyst
NMDOT
03.2020 - 02.2023
Sales Coordinator
Verizon Wireless
05.2019 - 03.2020
Administrative Coordinator
Sprouts
01.2018 - 06.2019
Sales Associate
Sherwin-Williams Paint Store
08.2016 - 01.2018
Server
Tia B's Waffleria
03.2016 - 08.2016
Gym Attendant
University of New Mexico
08.2015 - 05.2016
Sales Associate/Site Manager
Kenneco Roofing
05.2015 - 03.2020
High School Diploma -
St. Michaels High School
No Degree -
University of New Mexico
No Degree -
University of Northern Arizona
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