Marcus Sauseda
Garland,TX
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
15
15
years of professional experience
Work History
Marketing Specialist
Advanced Wound Care
Dallas, TX
06.2022 - 08.2024
- Organized promotional events to increase brand awareness and customer engagement.
- Created content for various social media platforms including Facebook, Twitter, Instagram and YouTube.
- Analyzed consumer behavior and market trends to create effective marketing campaigns.
- Designed visuals such as infographics, logos and banners for company website and other digital outlets.
- Conducted competitor research to understand the industry dynamics and identify opportunities for growth.
- Developed an email marketing program with automated workflows to engage customers through newsletters and promotions.
- Monitored online reviews and feedback from customers on various platforms to assess customer satisfaction levels.
- Collaborated with sales teams to develop lead generation strategies across multiple channels.
- Created and provided marketing material to meet business needs.
- Organized development and implementation of diverse marketing videos, social media posts and blogs.
- Brainstormed and coordinated marketing campaigns and channels to drive awareness, traffic and conversion.
- Utilized full range of marketing tactics and tools to drive lead conversion and quality across multiple channels.
- Managed social media platforms and utilized metrics to increase engagement and campaign performance.
- Coordinated marketing campaigns, monitoring accuracy, execution and follow-up.
- Tracked results for marketing initiatives and developed dashboards to share with stakeholders.
- Presented competitive analysis and industry trends to drive decision-making.
- Collected and reported on customer demographics, preferences and buying habits to help marketing teams target strategies.
- Summarized raw data and analyses and made recommendations based on findings.
- Evaluated digital presence by product, service or brand to help define digital strategies.
- Determined best methods to meet research objectives and produce useful data.
- Investigated consumer opinions in collaboration with marketing teams, pollsters and statisticians.
- Wrote comprehensive reports outlining findings and translating concepts for technical and non-technical audiences.
Manager of Operations
City Garage and Body Shop
Grand Prairie, TX
03.2009 - 05.2022
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Created and managed budgets for operational departments and monitored progress against goals.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Analyzed data to identify trends in customer service issues, financials, staffing needs., to make informed decisions regarding operations.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Negotiated contracts with vendors for services necessary for daily operations.
- Collaborated with other managers across the organization to develop strategies that support overall company objectives.
- Oversaw inventory management activities including ordering supplies as needed.
- Planned and coordinated logistics for large-scale events or conferences.
- Investigated customer complaints related to product and service quality or delivery issues.
- Conducted regular audits of employee performance and provided feedback on areas of improvement.
- Identified opportunities for process improvement initiatives through analysis of current processes and procedures.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Monitored team progress towards achieving milestones set forth in project plans.
- Prepared reports summarizing operational results against established goals and objectives.
- Scheduled meetings between internal teams and external stakeholders when necessary.
- Hired and onboarded team members to meet immediate and expected demand.
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
- Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
- Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan.
- Engaged with existing and potential clients to gain insight into needs.
- Integrated technology to increase efficiency and real-time accountability of operational tasks.
- Organized and facilitated budgets, product estimates, sales forecasts and product allocations to maximize resource utilization and customer sales opportunities.
- Created company handbook to document corporate policies and procedures.
- Analyzed, compiled and presented statistical, financial and production processing reports to senior leadership.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Addressed customer concerns with suitable solutions.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Oversaw financial management, budget management, accounting and payroll activities.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Tracked and replenished inventory to maintain par levels.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Improved morale and management communication by creating employee recognition and rewards practices.
Education
GED -
Middle College High School El Centro Campus
Dallas07-1997
Skills
- Logistics Management
- Health and safety compliance
- Customer Service
- Document Control
- Production
- Workflow Optimization
Affiliations
- Inventory control
- Payroll and Scheduling
- Marketing Specialist
- Maintaining Business Reputation
Accomplishments
- New store manager of the year
- ASE certification
- #1 Store out of 24 locations
Timeline
Marketing Specialist
Advanced Wound Care
06.2022 - 08.2024
Manager of Operations
City Garage and Body Shop
03.2009 - 05.2022
GED -
Middle College High School El Centro Campus
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