Marcus Schilling
Harker Heights,TX
Summary
Dedicated and detail-oriented professional with a strong background in community service, event management, and administrative support. Seeking to leverage my experience in a role as a Center Operations Coordinator, where I can contribute to creating a welcoming environment and delivering engaging programs aimed to serve America’s military and their families.
Overview
19
19
years of professional experience
Work History
Merit Badge Counselor
Scouting America (Far East Council)
Okinawa, Japan
04.2024 - Current
- Develop and deliver valuable, fun, and creative educational programs for youth, ensuring a safe and supportive learning environment.
- Maintain confidentiality and privacy for scouts, students, and parents, fostering trust and cooperation.
- Establishing a proper buddy system, peer-to-peer, with two scouts to one adult leader, ensures the safety of all personnel, including children, scouts, and minors.
- Youth Protection Training (YPT) and Outdoor Training.
- Plans, organizes, and presents information and instruction, which helps students learn subject matter and skills that will contribute to their educational and social development.
Treasurer
Scouting America (Far East Council)
Daegu, South Korea
08.2023 - Current
- Collaborate with leadership to plan and execute fundraising initiatives, and community outreach programs.
- Oversee troop finances, ensuring accurate record-keeping, and compliance with budgetary requirements.
- Manage all troop funds, including collecting dues from Scout leaders, and supervising money-earning projects.
- Maintain checking and savings accounts in the troop's name, and ensure that two signatures are required for withdrawals.
- Motivate the Scoutmaster and Troop Committee create a budget plan, and approve all budget expenditures.
- Supervise the troop scribe, team secretary, or crew treasurer in record keeping, and work with other coordinators to process registrations, account for fundraisers, and make payments for reservations.
Vice President (Executive Board Member) Non-Profit
Daegu Civilian & Spouses Club (DCSC)
Camp Walker, Daegu, South Korea
09.2024 - 11.2024
- Professionally oversaw strategic initiatives, fundraising, and community outreach programs within the Area IV and USAG military communities.
- Help plan and execute successful programs on U.S. military installations by providing logistics, supplies and support.
- Led team initiatives to implement policies and expand organizational reach through social media, and promotional materials (brochures, flyers, and posters).
- Promoted friendship and goodwill, supporting American and Korean welfare, without regard to race, color, sex, age, disability, religion, or national origin.
Second Vice President
Daegu Civilian & Spouses Club
Daegu, South Korea
07.2021 - 07.2023
- Organized and coordinated community fundraising events, enhancing engagement and support within the Area IV and USAG military community.
- Executive Board member of a non-profit 501(c)(3) organization with over 1,000 volunteer hours in the Area IV community.
- Able to identify program resource requirements and budgets for personnel, supplies, equipment, and other expenditures required for DCSC operations.
- Managed financial resources and reporting, ensuring adherence to organizational policies and procedures. Adheres to established laws, policies, rules, and regulations of DCSC and USAG (United States Army Garrison), Daegu.
- Follows a plan for professional development consistent with the growth of the Daegu Civilian & Spouses Club and its role in USAG and Area IV communities.
- DCSC Scholarship Board Leader is responsible for the successful distribution of over $12,000.00 USD to Daegu Middle High School (DMHS), college students, and adult education student recipients.
- DCSC Welfare Board Member responsible for the distribution of over $20,000.00 in welfare grants to support the Area IV military community.
- Overseeing DCSC's Partnership for Peace fundraiser resulted in over $7,000.00 donated by Korean friends and supporters.
- Highly adaptive, self-motivated volunteer providing administrative support, coordinating, and planning fundraising events, including Kringle Fest, Holiday Gift Wrapping, and Katchi Kapshida.
SFRG Leader
US Army Family Readiness Group (FRG)
Fort Cavazos, United States
10.2019 - 01.2021
- Led initiatives to enhance family readiness and support for military families, serving as a liaison between families and command.
- Assess the training needs of both soldiers and family members involved in mobilization and/or deployment to enhance unit and family readiness to meet the Commander’s Family Readiness goals.
- Administer the community readiness program in accordance with governing regulations, established policy, and procedures.
- Created and maintained warm, clean, friendly environments for families of the unit to attend, make plans, and schedule SFRG meetings and events.
- Interpersonal skills in recruiting other volunteers to serve on SFRG committees, delegating responsibilities, and presiding over elections as committee chairpersons.
- Identify program resource requirements and budgets for personnel, supplies, equipment, and other expenditures required for program operation.
- Identify needs or unique problems, and problem-solving of unit families, and provide resource information and referrals to resources, as needed.
- Technical competence in Microsoft Office products, Google applications, and iOS devices.
Shopper
Shipt
Birmingham, United States
11.2017 - 03.2020
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Maintained high satisfaction ratings by completing orders quickly, and making good selections for customers.
- Performed over 1,000 personal service shopping trips for customers in a timely manner, and dropped them off in scheduled time slots.
- Provided excellent customer service by communicating with customers and shopping for correctly ordered items.
- Using problem-solving skills to find correct substitutions when items are unavailable.
Uber Driver
Uber
San Francisco, United States
01.2014 - 01.2020
- Achieved a customer satisfaction rating of 4.9 out of 5.0 through safe driving practices and effective communication.
- Managed flexible scheduling while providing professional driving services to customers.
- Picking up passengers, safely transporting clients between places, and maintaining vehicles at optimum performance.
- Delivered high-quality customer service, and maintained a strong safety record.
- Expertly managed routes through the use of iPhone app technology, following navigational directions from GPS, and quickly adapting to changes in the preferences of customers.
- Obtained high customer satisfaction ratings, with over 1,400 accident-free trips.
Funds Custodian
US Army Family Readiness Group (FRG)
Fort Hood, United States
12.2017 - 07.2018
- Performed accurate accounting and documentation while maintaining 100% accountability of the unit's funds.
- Mitigated the unit commander's risk by managing the unit's financial issues through meticulous monthly financial reports and supplying financial status and annual reports to the first colonel commander (O6).
- Developed informal fund custodian standard operating procedures (SOP) book for the unit, which was mirrored by other companies in the battalion.
Technical Support
Convergys/AT&T
Cincinnati, United States
07.2013 - 11.2013
- Provided Tier 1 IT support to non-technical internal users through desk-side support services.
- Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed high levels of call flow and responded to customers' technical support needs.
Deployment Integration Readiness Training Program (DIRT-P) Instructor
US Army
Fort Liberty, United States
05.2007 - 03.2008
- Chemical, Biological, Radiological, Nuclear, Explosive (CBRNE): consistently briefed safety for pre-deployment soldiers on the proper use of Joint Service Lightweight Integrated Suit Technology (JLIST), designed to provide protection against direct contact with and contamination by radioactive, biological, or chemical substances, and provide protection from contamination with radioactive materials and all types of radiation.
- Range Safety NCO: Conducted range safety programs.
- Implemented risk management in training by providing special safety requirements.
- Maintained a record of zero casualties while conducting weapons training, zero casualties on live-fire ranges, through the utilization of detailed training, discernment of applicable tools, and necessary cautions and warnings to help reduce accident probability.
- Applied and enforced safety measures, initiating and establishing a hearing conservation program that complies with 29 CFR 1910.95, to protect Occupational Safety and Health Administration (OSHA) personnel covered by PER 04-00-003 from the effects of occupational noise exposure.
- Military Vehicle Rollover Drills: Assisted in the training, simulation, and testing of soldiers on driver risk management control measures to prevent military vehicle rollovers.
Intelligence Analyst
US Army
Fort Liberty, United States
08.2006 - 03.2008
- Assisted in developing procedures and physical measures, such as inspections, to safeguard personnel and government property, including the arms room, and to prevent unauthorized access to government equipment, facilities, materials, and information from damage, misuse, sabotage, and theft.
- Gathers, analyzes, accesses, interprets, and records information vital to support decision-making and strategic planning of military, government, multinational, and civilian decision-makers.
- Familiarization of arms room (AR) procedures and operations in accordance with (IAW) AR 190-11 and FB Reg 190-13-1.
- Instrumental to the successful planning, policies, SOPs, and procedures of Sensitive Compartmented Information Facilities (SCIF) and their inspections, as set forth by the Intelligence Community (IC) Technical Specifications and best practices for meeting the standards of Intelligence Community Standard (ICS) 705-01 (Physical and Technical Standards for Sensitive Compartmented Information Facilities).
- Conducted and assisted in various live convoy exercises.
- Strong problem-solving abilities.
Education
Bachelor's degree - Intelligence Studies
American Military University, American Public University System
Charles Town, WV, United States05.2013
Associate’s degree -
Pierce College
Lakewood, WA, United States01.2010
Skills
- Program development
- Safety procedures
- Financial management
- Fundraising coordination
- Event planning
- Strong interpersonal and customer service skills
- Proficient in Microsoft Office Suite and social media platforms
- Excellent written and verbal communication
- Strategic planning and leadership
- Intelligence analysis
- Problem solving and critical thinking
- Communication and team collaboration
Affiliations
- Red, White and Blue (RWB) - Member/Volunteer
- National Society of Collegiate Scholars - Member
- Pi Gamma Mu International Society in Social Sciences - Member
- Rotaract - Member
- Veterans of Foreign Wars (VFW) - Member
- Army Aviation Association of America - Member
- 82nd Airborne Division Association - Member
Awards and Certifications
- Dean’s List four consecutive semesters 2012-2013
- Member of National Society of Collegiate Scholars
- US Army Garrison Daegu Certificate of Appreciation: outstanding volunteer service in support of vacation bible school 2024 in Area IV Community (2024)
- Asia West District Far East Council: The Schilling Family is recognized with the Scout Family Award for the entire Far East Region (2024)
- United States Army Garrison Daegu: Volunteer of the Year Award presented to Youth Sport (Marcus Schilling): outstanding volunteer service to the USAG Daegu Community from January 2023 - December 2023
- Certificate of Appreciation: serving as DCSC’s Second Vice President, overseeing our Partnership for Peace Fundraiser, resulting in over $7,000.00 donated from our Korean Friends
- The President’s Volunteer Service Award (Gold): by AmeriCorps in recognition for their commitment to strengthen our nation and communities through volunteer service (2023)
- The President’s Volunteer Service Award (Silver): by AmeriCorps in recognition for their commitment to strengthen our nation and communities through volunteer service (2022)
- The President’s Volunteer Service Award (Bronze): by AmeriCorps in recognition for their commitment to strengthen our nation and communities through volunteer service (2021)
- CPR & First Aid Certified
- Food Handling License 2017-2019
- Accepted into Medical School: Saint James School of Medicine (2018)
References
- Jaycen McGee, (919) 842-9525, jaycen.mcgee@ymail.com
- Norwita Powell, (408) 203-2527, pnjmpowell@sbcglobal.net
- Kerwin Sulcer, (951) 746-0958, kerwin.sulcer@gmail.com
- Sarah Piper, Daegu Civilian & Spouses Club, President, +82 10-5787-9520, president@thedcsc.org
- Janelle Matthews, Daegu Civilian & Spouses Club, President, +82 10-9572-2311, thepresident@dcsc.org
- Doris Arnett, ACS Resilience Training Coordinator/ACS Specialist Army Community Service, S&FRB, MD&SSO, Army Community Service, (254) 553-2741, doris.f.arnett.civ@mail.mil
Leadership Activities
- Master Driver (2003)
- Subversion and Espionage Directed Against the Army (SAEDA) instructor/briefer (2001-2008)
- Deployment Integration Readiness Training Program (DIRT-P) Instructor
- Held a Top Secret/SCI Clearance
- Typing Speed: 60 WPM
Job Related Training
- USO Admissions Policy Training, 03/2025
- USO Introduction to Volunteering, 03/2025
- Youth Protection Training (YPT) and Outdoor Training, Scouting America, 02/2025.
- FRG classes at Ft. Hood ACS, 10/2019
- Community Resource Class at Ft. Hood ACS, 10/2019
- Family Advocacy Program (FAP): Stress, Anger, Conflict Management, 10/2019
- Army Family Team Building (AFTB), 10/2019
- Volunteer Management Information System (VMIS) for Volunteers, 10/2019
Community Engagement and other Activities
- Vacation Bible School: Bible Study Video Instructor, Camp Walker Chapel, Daegu, South Korea, Aug 2024
- Daegu Middle High School: Track & Field Coach, 2023, 2025
- Daegu Middle High School: Cross Country Coach, 2023
- Aloha Ka’ Naka O Hula Halau: Performer, Fayetteville, North Carolina, International Folk Festival, Sep 26, 2015; Veteran of Foreign War Charter (Ramsey Street), Feb 2015; Jacksonville, NC Polynesian Festival July 2015; Virginia Beach, VA Polynesian Festival 2015; presentations on various military installations
- Cultural/Music Education (Brazilian Instruments/Capoeira): Morales Child Development Center, Fort Bragg, October 2015
- Rotaract Club: World Peace Day, September 2015
- Family Readiness Group: 1-17 CAV, 82nd Airborne Division, Fort Bragg, NC; key caller; 2012-2013; volunteer 2010-2015
- Whiteville Nursing Home, NC: volunteer singer 2013
- Reebok Spartan Race: volunteer and competitor; 2013-2016
- Family Readiness Group: 4-6 CAV Fort Lewis, WA 2008-2010
- Grupo Axe Capoeira: volunteer; presentations on military installation (Fort Lewis, WA); set up, training, transportation, cultural education in community (2002-2010)
- Hispanic Church in Auburn, WA: 2009-2010 (played saxophone in the church)
- National Society of Leadership and Success: Methodist University, 2015
- Post Fort Lewis US Army Cheerleading Team (Morale, Welfare and Recreation (MWR)); Fort Lewis, WA, 2009
- Spout Springs Church: Children’s Church volunteer 2012
- Special Olympics (Fort Lewis); volunteer basketball (Wenatchee, WA), track and field (Ft. Lewis, WA), 2008
Timeline
Vice President (Executive Board Member) Non-Profit
Daegu Civilian & Spouses Club (DCSC)
09.2024 - 11.2024
Merit Badge Counselor
Scouting America (Far East Council)
04.2024 - Current
Treasurer
Scouting America (Far East Council)
08.2023 - Current
Second Vice President
Daegu Civilian & Spouses Club
07.2021 - 07.2023
SFRG Leader
US Army Family Readiness Group (FRG)
10.2019 - 01.2021
Funds Custodian
US Army Family Readiness Group (FRG)
12.2017 - 07.2018
Shopper
Shipt
11.2017 - 03.2020
Uber Driver
Uber
01.2014 - 01.2020
Technical Support
Convergys/AT&T
07.2013 - 11.2013
Deployment Integration Readiness Training Program (DIRT-P) Instructor
US Army
05.2007 - 03.2008
Intelligence Analyst
US Army
08.2006 - 03.2008
Bachelor's degree - Intelligence Studies
American Military University, American Public University System
Associate’s degree -
Pierce College
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