Summary
Overview
Work History
Education
Skills
Interests
Professional and Creative Writing, Playing Instruments, Web and Graphics Design
Timeline
ProjectManager

Marcus Sears

Project Manager
Pearland

Summary

I am an extremely focused individual adept at planning, directing and maintaining continuous operations in various departments. Experienced and qualified working not only independently, but within a team environment with a goal of maintaining the highest of quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. I am a self-motivated, punctual, quick learning individual, eager to earn a position within your organization in order to utilize my experience within your administration.

Overview

10
10
years of professional experience

Work History

Project Manager

Verizon Business
Chicago, IL / Houston, TX
06.2007 - 10.2011
  • Met project deadlines in order to conduct and oversee installation of new services.
  • Coordinate our field technicians, internal switch operators, LNP representatives, vendors, etc. to ensure proper switch over to our service with minimal to zero downtime.
  • Drove team success through shared vision and recognition of quality performance.
  • Orchestrated projects within strict timeframes by solving complex problems.

Executive Escalations

Verizon Business
San Antonio, TX
04.2004 - 05.2007
  • Provide excellent customer service to highly escalated issues regarding any and all LAN/WAN, T-1 and VoIP services to major corporations.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Resolve any issues in order to preserve and maintain excellent customer relations to help preserve our customer base.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Customer Service Specialist

WorldCom/Verizon Business
Sugar Land, TX / San Antonio, TX
08.2001 - 03.2004
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.

Education

No Degree - Four Semesters General Studies

Houston Community College
Houston, TX
05.2001 -

High School Diploma -

Kempner High School
Sugar Land, TX
05.2001 -

Skills

Project Planning and Development

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Interests

Professional and Creative Writing

Playing Instruments (mainly guitar)

Web and Graphic Design

Volunteer Work

Professional and Creative Writing, Playing Instruments, Web and Graphics Design

Not only have I had the honor of writing process procedures for companies I have been involved with, I very much enjoy creative writing. Mostly short stories. Some of which I have created not only computer graphics for, but short animations as well. I've also self taught myself to play the guitar for the most part. I dabble in other instruments such as piano, drums and the bass guitar to name a few. Volunteer work is important to me as well. I've been able to utilize my skills in home improvement to help build or re-build homes, as well as feed and clothe those in need, with an effort to help prevent and end homelessness and hunger among people with mental or substance use disorders.

Timeline

Project Manager

Verizon Business
06.2007 - 10.2011

Executive Escalations

Verizon Business
04.2004 - 05.2007

Customer Service Specialist

WorldCom/Verizon Business
08.2001 - 03.2004

No Degree - Four Semesters General Studies

Houston Community College
05.2001 -

High School Diploma -

Kempner High School
05.2001 -
Marcus SearsProject Manager