Summary
Overview
Work History
Education
Skills
Timeline
Marcus Shelton

Marcus Shelton

Hamptonville,North Carolina

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience

Work History

Sales Floor Coordinator Marshalls

Marshalls
04.2021 - 02.2023
  • Lead a team to mangage runing a stock room as well as unloading and sorting a truck
  • Handled questions and concerns from customers
  • Managed a department on the sales floor by stocking and recovering it making it look presentable
  • Handled problems with coworkers with ease the work is always a priority
  • Recived Associate of the Quater within my first Quater of working there
  • Recruited, hired and trained team of [Number] salespeople.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.

Customer Service Associate

Lowes Home Improvment
03.2018 - 02.2021
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained up-to-date knowledge of product and service changes.
  • Solved problems with products and services by providing customers with technical support.
  • Cross-trained and backed up other customer service managers.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

High School Diploma -

East Wilkes

Skills

  • Hardworking
  • Great Communication skills
  • Computer proficiency
  • Problem-solving abilities
  • MS Office Proficiency
  • Customer Service and Assistance
  • Exceptional Communicator
  • Grammar Usage
  • Reading Comprehension
  • SEO Principles
  • Website Copy
  • Reading Comprehension
  • Web Site Design
  • SEO Expertise
  • Active Listening
  • Self-Motivated

Timeline

Sales Floor Coordinator Marshalls - Marshalls
04.2021 - 02.2023
Customer Service Associate - Lowes Home Improvment
03.2018 - 02.2021
East Wilkes - High School Diploma,

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Marcus Shelton