Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Marcus Shelton Jr.

Carrollton

Summary

I am a Level-Headed steadfast professional looking to become an asset to a company where I can further my career and hopefully plant my roots. I am a leader and a fast learner. I am great with people, proficient in management, client retention, training, and motivating others. I am willing to gain knowledge in any area and I am looking forward to using the skillsets I’ve acquired to add to a company.

Overview

12
12
years of professional experience

Work History

Preconfiguration Tech

ECAMSECURE
02.2024 - Current
  • Configure cameras, speakers, wireless devices, NVRs, and other technical equipment to complete projects for clients.
  • Install hard drives, SSDs, and other hardware components in the NVRS system.
  • Tested systems, noting issues and completing preventive maintenance.
  • Checked, repaired and repacked survival equipment to meet specifications.
  • Create and revise training documents

Technical Support Specialist

ADT Security Services
02.2021 - Current
  • Troubleshoot customers alarm systems and cameras to ensure their safety and to protect what matters most to them.
  • Top 3 employee in customer satisfaction scores
  • Gained trust of management to provide perspective on current leadership skills and overall team productivity.
  • Helped small businesses gain access to their CCTV footage, and help customers with billing issues.
  • Proficient in SalesForce, GotoAssist Remote system, and Microsoft outlook.

Full Case Order Selector

ACE Hardware
03.2019 - 02.2021
  • Accurately and efficiently pick orders for stores utilizing a rider pallet jack for timely delivery.

Sales Lead & Loss Prevention

Express
09.2018 - 03.2019
  • Partner with store management and sales associates to reach daily and monthly retail goals
  • Manage & train employees on store operations, polices, product knowledge, procedures, and stockroom management.
  • Effectively resolved customer service issues to a positive outcome, while monitoring and analyzing the customer service provided by team members.
  • Oversee and authorized checkout experience to regulate loss prevention, and assumed Key Holder responsibility.

Assistant Manager

Footlocker
07.2013 - 02.2018
  • Started as a part time employee, transitioned to full time then management.
  • Contributed to work place moral and culture by creating an environment for employees to be successful and grow.
  • Coached and motivated sales team to deliver top notch customer service.
  • Mastered product knowledge and upcoming product trends in order to cultivate consistent product sales.
  • Cultivated trust from store management to assume responsibility as key holder, and assemble yearly audit teams to maintain store inventory.
  • Demonstrated strong leadership, cognitive skills, financial analysis, and resourcefulness in response to changing demands.

Education

DeSoto High School and Collegiate Automotive Program
06.2015

Skills

  • User support
  • Customer service
  • Documentation and reporting
  • Team Training
  • System troubleshooting
  • Software installation
  • Hardware installation
  • Tech-Savvy
  • Troubleshooting and diagnosis
  • System installation
  • Customer interaction
  • Relationship building

Affiliations

Leadership Team Development April 2018 - Present

Timeline

Preconfiguration Tech

ECAMSECURE
02.2024 - Current

Technical Support Specialist

ADT Security Services
02.2021 - Current

Full Case Order Selector

ACE Hardware
03.2019 - 02.2021

Sales Lead & Loss Prevention

Express
09.2018 - 03.2019

Assistant Manager

Footlocker
07.2013 - 02.2018

DeSoto High School and Collegiate Automotive Program

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