Marcus Shepherd
Bristol
Summary
Hardworking Auto Detailer focused on giving outstanding attention to every vehicle and customer. Offering comprehensive experience in cleaning vehicles. Reliable and efficient with experience in detailing vehicles in accordance to customer's specific instructions. Committed to providing fast, personalized and sufficient service to all customers.
Overview
11
11
years of professional experience
Work History
Vehicle Service Agent
Hertz/GSP Transportation Inc
Blountville
07.2023 - Current
- Cleaned cars both externally and internally by hand or with use of automated equipment.
- Washed wide range of vehicles each day.
- Vacuumed car interiors to remove dirt and debris.
- Checked vehicles prior to service and immediately afterward to identify damages.
- Identified issues affecting safety and brought up to shift supervisor for resolution.
- Minor vehicle maintenance checks and fixes.
Car Wash Employee
Tommy's Express Car Wash
Bristol
05.2023 - 12.2024
- Greeted each customer and supplied service-level options and pricing, including promotional and membership information.
- Maintained supply inventory and monitored cleaning equipment and machinery for proper operation and maintenance.
- Operated cash register and processed cash, credit card and check payments.
- Inspected vehicles prior to selected service to identify broken, missing or defective external parts.
- Inspected parts, equipment or vehicles for cleanliness and damage.
- Swept, shoveled or vacuumed debris or salvageable scrap into containers and removed from work areas.
- Pressed buttons to activate cleaning equipment or machines.
- Connected hoses or lines to pumps or other equipment.
- Monitored operation of cleaning machines and stopped machines or notified supervisors when malfunctions occurred.
EDC Mentor
Teleperformance USA
Bristol
05.2022 - 03.2023
- Adhered to safety and company regulations and attended training and staff meetings.
- Cross trained and coached employees to develop technical and customer service skills.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Completed Clean Desk audits to prevent security risks
Customer Service Representative Specialist
Teleperformance USA
Bristol
07.2015 - 03.2023
- Asked open-ended questions to assess customer needs.
- Assisted customers promptly and politely, in person, email, and via telephone.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Provided customers with important details about billing, payment processing and support procedures and requirements.
- Directed calls to appropriate individuals and departments.
- Trained employees in the Social Media Project of FedEx.
Education
High School Diploma -
Tennessee High School
Bristol, TN05.2014
Fisk University
Nashville, TN07.2015
Skills
- Quick learner
- Exceptional communication skills
- Computer literate
- Customer service
- Hard Worker
- Task-oriented
- Attention to detail
- Coachable
- Automotive cleaning
Positions
- Mentor for FedEx Premier Customer Service (Current position: May 3rd 2022 - March 29th 2023)
- FedEx Revenue and Domestic Package Tracking (August 14th 2015 - September 20th 2015)
- FedEx - Claims Processing Agent (September 20th 2015 - November 2nd 2015)
- FedEx Premier Customer Service (Phone) (November 2nd 2015 - August 23rd 2016)
- FedEx Premier Customer Service (Email) (August 23rd 2016 - June 16th 2021)
- FedEx Social Media (December 9th 2016 - March 20th 2018)
FedEx - FedEx Surround ( June 16th 2021 - February 2022 )
- Tommy's Express Car Wash - Team Member (May 28th - Now)
- Amazon - Delivery Station Associate ( May 6th 2023 - Now )
- Hertz/GSP - Vehicle Service Agent (August 2023 - now)
Affiliations
- Blue Diamond Club Winner (2nd Quarter of 2017)
- Employee Appreciation Award Winner (10/19/2022)
Timeline
Vehicle Service Agent
Hertz/GSP Transportation Inc
07.2023 - Current
Car Wash Employee
Tommy's Express Car Wash
05.2023 - 12.2024
EDC Mentor
Teleperformance USA
05.2022 - 03.2023
Customer Service Representative Specialist
Teleperformance USA
07.2015 - 03.2023
High School Diploma -
Tennessee High School
Fisk University