Marcus Sherman
Springfield,MA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Male Drug Screener
Aver Health
09.2023 - Current
- Complied with all federal, state and local regulations as well as company rules.
- Protected confidentiality of data by using security techniques.
- Checked equipment during each shift to assess functionality.
- Labeled and prepared specimens for shipment to laboratory facilities.
- Printed results reports and submitted for review.
- Recorded and analyzed data to produce reports of results.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Monitored and documented safety standards to verify compliance.
- Troubleshot and resolved equipment and process issues.
- Trained and supervised junior technicians in laboratory protocols.
Cashier
Moe's Smoke Shop
05.2022 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Checked personal identifications during alcohol and tobacco sales.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Residential Supervisor
Gandara Mental Health Center
09.2016 - 09.2021
- Maintained caring, supportive and safe environment for residents through careful monitoring and continuous oversight.
- Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
- Coordinated all staffing schedules and made sure that each shift had adequate coverage.
- Scheduled fun social and recreational activities for residents.
- Observed strict safety guidelines and regularly inspected bedrooms and common areas for any issues that posed danger to residents and staff members.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Supported personal needs of residents dealing with diverse conditions.
- Facilitated floor meetings to discuss concerns, review complaints, and convey information about policy changes.
- Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
- Enforced policies and safety standards through building and room rounds.
- Promoted positive relations between residents and staff.
- Provided crisis management and intervention during emergency situations.
- Collaborated with residential team to maximize effective and efficient operations.
- Promoted culture of respect and understanding among students.
- Facilitated smooth transition of new students into residential program.
Building Maintenance Worker
Sabis International Charter School
09.2019 - 05.2021
- Installed new locks, door handles, and door closers.
- Restored and repaired worn and damaged building components to support appearance, longevity and security.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Followed preventive maintenance schedule to support building systems functionality.
- Supported safety with well-maintained grounds, parking lots and landscaping.
- Conducted repairs on equipment to return machines and tools to functionality.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Performed preventive maintenance and repairs on various types of equipment.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Reported issues to property manager so effective resolutions could be put into place.
- Safely and effectively handled wide range of cleaning products and solutions.
- Replaced worn or broken parts on machines and equipment.
- Executed tasks within time and budget constraints.
Therapeutic Mentor
Community Service Institute
05.2018 - 09.2018
- Assisted clients in identifying community resources and connecting with appropriate services.
- Collaborated with other professionals to plan and coordinate care for clients.
- Documented client progress and activities in accordance with agency policies and procedures.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Monitored clients' progress to adjust treatment plans accordingly.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
- Conducted home visits to assess clients' home environment and provide support.
- Developed and implemented individualized treatment plans for clients.
Security Officer
Methadone Clinics For Opiate Addiction Treatment
04.2016 - 09.2016
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Checked and verified photo identification prior to granting facility access.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Transport Technician
Baystate Health
12.2013 - 05.2015
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
- Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
Education
High School Diploma -
High School Of Commerce
Springfield, MA06.2010
Skills
- Security Station Experience
- Behavioral Observations
- Customer Service and Assistance
- Behavioral Analysis
- Data Management
- Money Handling
Additional Information
Personal References
Anthony Grandoit - 413-233-6362
Bryan Rivas 413-263-4538
Torean Wilson 413-234-7313
Timeline
Male Drug Screener
Aver Health
09.2023 - Current
Cashier
Moe's Smoke Shop
05.2022 - 12.2022
Building Maintenance Worker
Sabis International Charter School
09.2019 - 05.2021
Therapeutic Mentor
Community Service Institute
05.2018 - 09.2018
Residential Supervisor
Gandara Mental Health Center
09.2016 - 09.2021
Security Officer
Methadone Clinics For Opiate Addiction Treatment
04.2016 - 09.2016
Transport Technician
Baystate Health
12.2013 - 05.2015
High School Diploma -
High School Of Commerce
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