Marcus Sifford
Charlotte,NC
Summary
Dynamic leader with a proven track record at Goodwill of Southern Piedmont Industries, adept in driving sales growth and fostering team collaboration. Leveraged strong multi-tasking and customer service skills to exceed sales goals, streamline operations, and enhance the shopping experience. Skilled in coaching and mentoring, consistently promoting efficiency and positive outcomes.
Retail management professional prepared to drive store success through effective leadership. Recognized for fostering collaborative team environments and achieving operational goals. Known for reliability and adaptability, ensuring seamless alignment with business needs. Expertise in inventory management and customer service excellence.
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
Work History
Retail Store Manager
Goodwill of Southern Piedmont Industries
05.2010 - Current
- Kept store appearance clean and organized.
- Performed regular store inventory counts.
- Led inventory control processes to maintain optimal sales floor levels.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Submitted orders for new inventory.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
- Managed all aspects of budgeting for retail location including labor costs, expenses control, revenue tracking.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
Education
High School Diploma -
Harding High School
CharlotteSkills
- Customer service
- Strong multi-tasking
- Problem-solving
- Highly motivated
- Dependable and reliable
- Sales growth
- Store maintenance
- Coaching and mentoring
- Merchandise strategizing
- Scheduling
- Shift scheduling
- Store opening and closing
- Hiring and training
- Decision-making
- Store operations
- Spanish fluency
Languages
Spanish
Limited Working
Timeline
Retail Store Manager
Goodwill of Southern Piedmont Industries
05.2010 - Current
High School Diploma -
Harding High School
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