Marcus Sijen
Long Beach,CA
Summary
Friendly food industry server proficient at creating positive consumer experiences that lead to return business. Fast-learner adept at memorizing menu details and specialty items for enhanced dining experience. Noted for prompt attention and respectful demeanor.
Overview
5
5
years of professional experience
Work History
Team Member
Dave's Hot Chicken
01.2023 - Current
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
Food and Beverage Server
Disneyland Resort
08.2022 - Current
- Greeted guests warmly to foster welcoming environment.
- Maintained up-to-date knowledge of menu options, specialties and menu deviations to accurately relay information to guests.
- Entered orders accurately to produce finalized checks and attain correct payments from guests.
- Cleaned and set up tables to promptly seat guests and reduce wait times.
Server
Moulin LLC
10.2021 - 06.2022
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
Team Member
Pita Pita
05.2021 - 10.2021
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Received orders from customers and input into order management system.
Concessions Cashier
Cinemark
04.2019 - 03.2020
- Maintained clean, organized workspace according to operational standards.
- Monitored inventory and notified management of deficiencies or shortages.
- Handled cash and processed payments, sorting bills and maintaining records of transactions.
- Communicated stand offerings and answered guest questions regarding orders.
- Corrected order issues, provided refunds and replaced items.
- Taught basics of snack bar operations to new employees, building individual confidence in performance of duties.
Education
Phlebotomy Certification -
Phlebotomy Training Specialists
Westminster03.2023
High School Diploma -
La Quinta High School
La Quinta, CA04.2018
Skills
- Training and Development
- Sales
- Teamwork
- Cash Handling
- Guest Services
- Cash Register Operation
- Product Knowledge
- Quality Control Guidelines
- Phlebotomy Procedures
- Sanitation and Sterilization
- Disposal Procedures
Timeline
Team Member
Dave's Hot Chicken
01.2023 - Current
Food and Beverage Server
Disneyland Resort
08.2022 - Current
Server
Moulin LLC
10.2021 - 06.2022
Team Member
Pita Pita
05.2021 - 10.2021
Concessions Cashier
Cinemark
04.2019 - 03.2020
Phlebotomy Certification -
Phlebotomy Training Specialists
High School Diploma -
La Quinta High School