Marcus Slater
West Palm Beach
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Barista Shift Supervisor
Starbucks
01.2022 - Current
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Used tools provided to maintain an efficient work flow.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Assisted customers with special requests and dietary concerns, ensuring their needs were met.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company mission and values.
- Built strong relationships with regular customers through, remembering preferences, and engaging in friendly conversation.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Created a friendly atmosphere by encouraging employees to greet and speak to customers as they enter the building.
Produce Stocker
Benders Farm
03.2020 - 11.2022
- Enhanced store appearance by maintaining a clean and well-stocked produce area.
- Ensured freshness and quality by rotating products and removing expired items.
- Promoted customer satisfaction with accurate product labeling and pricing.
- Assisted customers in locating items, providing knowledgeable recommendations for healthy meal options.
- Assisted management in implementing new initiatives designed to improve overall store operations within the produce section.
Grocery Stock Clerk
Publix Grocery Store
02.2018 - 06.2020
- Improved product availability by efficiently restocking shelves and display areas.
- Ensured a clean shopping environment for customers through regular aisle maintenance and organization.
- Achieved timely inventory management by conducting accurate stock counts and reporting discrepancies.
- Assisted in reducing shrinkage by monitoring for potential theft and adhering to store security procedures.
- Maximized storage space efficiency with organized backroom practices, allowing for quicker product retrieval when needed.
- Collaborated closely with department managers to anticipate inventory needs based on sales trends or promotions.
- Facilitated efficient unloading of shipments, verifying accuracy before stocking shelves accordingly.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Monitored inventory levels in stockrooms and alerted management to any discrepancies.
- Maintained stockroom records and generated reports for management.
Education
High School Diploma -
Atlantic High School
Delray Beach, FL08.2018
Skills
- Product Upselling
- Scheduling Coordination
- Espresso Machine Operation
- Cash Handling Accuracy
- Barista Training
- Time management
- Organizational skills
- Inventory management
- Attention to detail
- Adaptability to change
- Conflict resolution
- Problem-solving abilities
- Team leadership
- Customer service excellence
- POS Systems
- Team Building and Leadership
- Bank Deposits
- Safe Food Handling
- Backroom Stocking
- Inventory Control
- Food Safety
- Task Delegation
- Critical Thinking
- Inventory Controls
Timeline
Barista Shift Supervisor
Starbucks
01.2022 - Current
Produce Stocker
Benders Farm
03.2020 - 11.2022
Grocery Stock Clerk
Publix Grocery Store
02.2018 - 06.2020
High School Diploma -
Atlantic High School