MARCUS SMITH
GRAND BLANC,MI
Summary
Highly enthusiastic customer service professional with 18 years of face to face interaction with customers. Dedicated and motivated to maintain customer satisfaction and contribute to the company success
Overview
14
14
years of professional experience
Work History
Car Salesperson
Al Serra Chevy
Grand Blanc, MI
01.2023 - Current
- Greeted customers and provided product information.
- Conducted test drives for prospective buyers.
- Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
- Advised customers on financing options and warranties available for their purchase.
- Developed relationships with potential buyers through phone calls and emails.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
- Provided follow-up customer service after a car sale was completed.
In-Home Expert
AT&T Inc.
Southfield, MI
09.2019 - 12.2023
- Exceeded sales goals by 121% to increase revenue and facilitate selling of Home, Internet and Cell Phone Servies.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Contacted customers and prospects to generate new business for Business cell phone projects to achieve company goals.
- Used SalesForce to maintain company database with essential account and sales information.
- Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.
- Demonstrated products and specific features at customer locations and special events.
- Used consultative sales approach to understand and meet customer needs.
- Set up appointments with potential and current customers to promote new products and services.
Assistant Store Manager
AT&T
Madison Heights, MI
12.2022 - 04.2023
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
Server
Buffalo Wild Wings
Grand Blanc, MI
08.2010 - 06.2020
- Assisted guests with making menu choices in an informative and helpful fashion.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Appropriately suggested additional items to customers to increase restaurant sales.
- Promptly served all food courses and alcoholic beverages to guests.
- Regularly checked on guests to ensure satisfaction with each food course and beverages.
- Managed closing duties, including restocking items and reconciliation of the cash drawer.
- Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests.
- Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
- Correctly calculated charges, issued bills and collected payments.
- Maintained a professional tone of voice and words at all times, including during peak rush hours.
Car Salesman
Grand Blanc Nissan
Grand Blanc, MI
11.2016 - 04.2017
- Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day. Participated in various incentive programs and contests designed to support achievement of production goals.
- Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers.
- Consistently met and exceeded department expectations for productivity and accuracy levels.
- Developed promotional programs to optimize revenue levels.
Server
Applebee’s Grill + Bar
Grand Blanc, MI
08.2013 - 07.2016
- Assisted guests with making menu choices in an informative and helpful fashion.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Appropriately suggested additional items to customers to increase restaurant sales.
- Promptly served all food courses and alcoholic beverages to guests.
- Regularly checked on guests to ensure satisfaction with each food course and beverages.
- Managed closing duties, including restocking items and reconciliation of the cash drawer.
- Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests.
- Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
- Correctly calculated charges, issued bills and collected payments.
- Maintained a professional tone of voice and words at all times, including during peak rush hours.
Education
General Studies
Lansing Community College West Campus
Lansing, MI, United StatesDIPLOMA - General Studies
Grand Blanc Community High School - East Campus
Grand Blanc, MI, United StatesSkills
- Engaging personality
- Customer service expert
- Problem resolution
- Mobile technologies and services
- Microsoft Office Suite
- Social media and networks
- Reliable team worker
- Neat, clean and professional appearance
- Comfortable standing for long time periods
- Delivers exceptional customer service
- Cash handling
- Upselling strategies
- Professional Demeanor
- Motivational Leadership
- Business Management
Timeline
Car Salesperson
Al Serra Chevy
01.2023 - Current
Assistant Store Manager
AT&T
12.2022 - 04.2023
In-Home Expert
AT&T Inc.
09.2019 - 12.2023
Car Salesman
Grand Blanc Nissan
11.2016 - 04.2017
Server
Applebee’s Grill + Bar
08.2013 - 07.2016
Server
Buffalo Wild Wings
08.2010 - 06.2020
General Studies
Lansing Community College West Campus
DIPLOMA - General Studies
Grand Blanc Community High School - East Campus
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