Marcus Smith
Pennsauken,NJ
Summary
Experienced diesel technician with 20 years in the commercial truck industry, seeking to leverage technical expertise and leadership skills in a Service Manager role. Adept at troubleshooting and diagnosing service issues, managing teams, and driving operational efficiency. Strong background in heavy-duty truck repair, customer service, and personnel administration. Committed to ensuring high-quality service standards and maximizing profitability.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Diesel Technician
Ascendance Truck Centers
11.2017 - Current
- Diagnosed and repaired complex diesel engine, transmission, and electrical system issues, ensuring high-quality workmanship and customer satisfaction.
- Provided leadership and technical guidance to a team of technicians, assisting with troubleshooting and training apprentices.
- Managed workflow by prioritizing jobs, coordinating with service advisors, and ensuring efficient shop operations.
- Played a key role in improving shop productivity and reducing comebacks through mentorship and quality control.
Lead Diesel Technician
Amerit Fleet Solutions
07.2017 - 11.2018
- Implemented quality control measures to minimize rework, saving time and resources while maintaining high standards for repairs.
- Fostered a culture of teamwork by effectively communicating with colleagues, management, and clients to ensure seamless operations within the workshop.
- Mentored junior technicians, fostering a collaborative environment that improved overall team performance.
Lead Diesel Technician
Gloucester Township Public Schools
04.2014 - 07.2017
- Diagnose and repair various makes and models of diesel and gasoline school vehicles
- Communicate with transportation coordinators regarding driver complaints and possible vehicle downtime
Refuse Vehicle Mechanic
JP Mascaros
11.2007 - 03.2008
- Diagnosed and repaired all vehicle systems on various heavy/ and medium duty trucks and gasoline automobiles
- Maintained highway machinery
- Responded to road calls and performed roadside repairs
Lead Diesel Technician
Wolfington Body Company
04.2010 - 04.2014
- Diagnose, repair, and maintain diesel engines, transmissions, electrical, and emissions systems in school buses to ensure safety and reliability.
- Perform warranty repairs, inspections, and preventive maintenance in compliance with DOT and manufacturer standards.
Education
Diploma - Diesel and Industrial Technology
Universal Technical Institute (UTI)
Exton, Pennsylvania06.2007
Graduated -
Pennsauken High School
Pennsauken, NJ06.2006
Skills
- Advanced Diesel Diagnostics & Repair
- Team Management
- Communication
- Operations Management
- Scheduling
- Problem-Solving
- Warranty Management
- Efficiency Optimization
Certification
- International Master Certification 2019-2025
- Cummins Mid-range, Heavy duty, Electrical Diagnostics
- CDL Class-B w/PS and Air Brake Endorsements
- PA State Inspection License
- EPA Section 609 License
Timeline
Diesel Technician
Ascendance Truck Centers
11.2017 - Current
Lead Diesel Technician
Amerit Fleet Solutions
07.2017 - 11.2018
Lead Diesel Technician
Gloucester Township Public Schools
04.2014 - 07.2017
Lead Diesel Technician
Wolfington Body Company
04.2010 - 04.2014
Refuse Vehicle Mechanic
JP Mascaros
11.2007 - 03.2008
Graduated -
Pennsauken High School
Diploma - Diesel and Industrial Technology
Universal Technical Institute (UTI)
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