Marcus Smith

• Hired, trained, supervising, motivating and disciplining of 8 City Parking Enforcement Officers assigned to parking enforcement operations.
• Conduct a full training program with new PCO’s once they completed initial training
• Instruct officers with regard to enforcement procedures, policies and beat strategies
• Assign and deploy officers to beats based on daily staffing levels
• Meet and walk with officers and identify and resolve any issues with regard to proper enforcement
• Patrol and enforce parking violations as observed in assign area
• Draft employee evaluations, commendations, patrol summaries, and disciplinary reports as needed
•Providing customer service by investigating and resolving complaints related to parking enforcement efforts around the city.

Managed daily operations of 15 parking enforcement officers, ensuring optimal service delivery.
Developed training programs focused on enhancing officer effectiveness in the field.
Analyzed performance data weekly to assess goal attainment among officers.
Delegated daily assignments and informed staff of critical hot spots.
Supported Parking Manager in enforcing compliance with established protocols.
Compiled and submitted daily ‘End of Watch’ reports outlining key activities and issues.
Oversaw return and documentation of all officer equipment post-shift.
Conducted orientation training for newly hired parking enforcement officers.

Enforced city ordinances related to parking, issuing citations for violations.
Immobilized vehicles with outstanding parking tickets to ensure compliance.
Impounded vehicles parked illegally or creating traffic hazards.
Collaborated with Los Angeles Sheriff Department to tow vehicles with expired registration tabs.
Prepared detailed reports on vehicle tows, Scofflaw Violations, and issued citations.
Educated public on legal parking regulations through effective communication. Maintained communication with the supervisor, the parking dispatcher, and the Sheriff Department via two-way radio.
Trained new Parking Enforcement Officers on policies and procedures.