Marcus Snellings
La Grange
Summary
Results-driven professional with expertise in client management, quality control, and market research. Proven ability to enhance customer satisfaction through effective relationship building and problem resolution. Dynamic leader with a strong background in team collaboration and adaptable leadership. Experienced in developing training strategies and implementing quality control measures that drive operational excellence and improve service delivery. Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
22
22
years of professional experience
Work History
Owner
Ekorb Services
Fayetteville
01.2016 - Current
- Managed daily operations to ensure efficient service delivery and compliance with regulations.
- Developed client relationships to enhance loyalty and satisfaction.
- Implemented quality control measures to uphold service standards.
- Coordinated scheduling and resource allocation for optimal workflow efficiency.
- Resolved customer issues promptly, fostering a positive service environment.
- Conducted market research to identify growth opportunities and industry trends.
- Negotiated vendor contracts to achieve optimal pricing, enhancing profit margins.
- Created marketing campaigns to attract new customers and boost brand visibility.
Administrator
Pride and Joy Daycare
LaGrange
01.2012 - Current
- Developed engaging lesson plans tailored to diverse learning styles.
- Implemented effective classroom management strategies to foster positive learning environments.
- Collaborated with colleagues to enhance curriculum and instructional practices.
- Provided individualized support to students needing additional assistance.
- Facilitated parent-teacher conferences to discuss student progress and concerns.
- Integrated technology into lessons to boost student engagement and comprehension.
- Analyzed student assessments to identify improvement areas in teaching methods.
- Coordinated professional development workshops for faculty to elevate instructional quality.
- Facilitated engaging discussions among community members for diverse platforms.
- Monitored user interactions to ensure compliance with community guidelines.
- Collaborated with content creators to enhance community engagement strategies.
- Analyzed user feedback to improve moderation processes and policies.
- Developed training materials for new moderators on effective communication techniques.
Heavy Hitters
Atlanta Braves Baseball Organization
Atlanta
02.2004 - 02.2009
- Contributed innovative solutions to enhance team performance and overall outcomes.
- Resolved customer complaints with professionalism to promote high satisfaction levels.
- Trained new staff on customer service policies, ensuring consistent quality of service.
- Maintained accurate records of customer interactions and transactions for future reference.
- Collaborated with team members to streamline service delivery processes effectively.
- Monitored customer feedback to identify opportunities for service improvements.
- Entered data accurately into databases, conducting routine audits for integrity.
- Developed strong customer relationships, encouraging repeat business through effective communication.
Education
Bachelor of Science - Early Childhood Education And Care
Liberty University
Lynchburg, VA05-2021
Associate of Arts - Early Childhood Education
Ashford University
San Diego, CA05-2015
Skills
- Client management and relationship building
- Market research and data analysis
- Quality control and service assurance
- Contract negotiation and administration
- Marketing strategy and execution
- Resource allocation and budgeting
- Team collaboration and leadership
- Training development and talent management
- Problem solving and troubleshooting
- Conflict resolution and escalation management
- Effective communication skills
- Strategic planning and implementation
- Administrative oversight in business operations
- Growth strategy development for small businesses
- Social media management and control
- Hiring, staffing, and partnership development
Timeline
Owner
Ekorb Services
01.2016 - Current
Administrator
Pride and Joy Daycare
01.2012 - Current
Heavy Hitters
Atlanta Braves Baseball Organization
02.2004 - 02.2009
Bachelor of Science - Early Childhood Education And Care
Liberty University
Associate of Arts - Early Childhood Education
Ashford University