Marcus Stewart II
San Antonio,TX
Summary
I am a dynamic and analytical problem-solver, I excel in team building, leadership, and motivation, complemented by strong customer relations and relationship-building skills. With a talent for independent decision-making and sound judgment, I consistently contribute to company success. I am dedicated to enhancing employee engagement and performance through effective training, monitoring, and morale-building initiatives. Operating departments efficiently to meet goals, I have a successful track record of matching employees with roles for maximum performance. Proactive and hardworking, I prioritize continuous operational improvement and am recognized for fostering positive workplace culture and high-performing teams. Additionally, I possess demonstrated expertise in service excellence, including competitive offerings, pricing, and market positioning.
Overview
8
8
years of professional experience
Work History
Associate Manager
IHOP
05.2019 - 02.2024
- Enhanced team productivity and ensured compliance by implementing efficient project management strategies while controlling departmental resources and assets to meet industry standards and government regulations.
- Reduced waste and pursued revenue development strategies to maintain alignment with sales and profit targets, fostering a loyal and highly satisfied customer base through proactive management of customer service strategies.
- Developed and executed sales and profit growth strategies, making hiring recommendations to enhance productivity and profitability with quality workers.
- Utilized industry expertise and analytical skills to resolve customer concerns, while recruiting, interviewing, and hiring employees, and implementing mentoring programs to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees, boosting company morale and promoting employee retention through cross-functional collaboration to align departmental activities with company objectives.
Manager on Duty
IHOP
11.2018 - 05.2019
- Set ambitious targets for employees to drive performance.
- Defined clear objectives to guide team efforts.
- Communicated effectively to ensure understanding and alignment.
- Implemented customer service policies to improve satisfaction levels.
- Monitored and adjusted strategies to meet evolving needs.
Server
IHOP
07.2016 - 11.2018
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
High School Diploma -
Roosevelt High School
San Antonio, TXSkills
- Problem-Solving
- Customer Service
- Department Oversight
- Customer rapport
- Staff Training and Development
- Effective Communication
- Performance reviewing
- Recruiting and interviewing
- Cost Reduction
- Money Handling
- Employee Scheduling
- Computer Skills
Timeline
Associate Manager
IHOP
05.2019 - 02.2024
Manager on Duty
IHOP
11.2018 - 05.2019
Server
IHOP
07.2016 - 11.2018
High School Diploma -
Roosevelt High School