Marcus Strickland
Brandywine,MD
Summary
Dynamic professional with extensive experience in customer service and team leadership, honed at Taco Bell. Proven track record in enhancing customer satisfaction and operational efficiency. Skilled in problem-solving and cash handling accuracy, consistently achieving sales targets. Adept at fostering collaboration and mentoring staff, driving a 15% improvement in team performance.
Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
35
35
years of professional experience
Work History
Sales Associate
Circle K
07.2015 - 10.2024
- Assisted customers in product selection and provided recommendations based on individual needs.
- Maintained organized displays to enhance product visibility and attract customer interest.
- Processed transactions accurately using point-of-sale systems to ensure efficient service.
- Collaborated with team members to meet daily sales goals and improve store performance.
Sales Associate
Exxon Gas Station
06.2008 - 05.2015
- Learned about product features and promotions to effectively communicate benefits to customers.
- Supported inventory management by restocking shelves and conducting counts for accuracy.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Assistant Manager
Taco Bell
07.2007 - 04.2008
- Led team in executing daily operational plans, ensuring alignment with organizational goals.
- Developed and implemented strategies to enhance customer satisfaction and streamline service processes.
- Mentored junior staff, fostering professional development and improving overall team performance.
- Analyzed operational metrics to identify areas for improvement and drive efficiency initiatives.
- Resolved complex customer issues through effective problem-solving techniques, enhancing retention rates.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Assistant Manager
Burger King
04.1994 - 05.2007
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Shift Leader
Krystal's Restaurant
05.1991 - 04.1994
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Trained new employees on operational procedures and best practices.
- Coordinated team schedules to optimize workflow and resource allocation.
- Implemented process improvements, enhancing efficiency in shift transitions.
- Monitored inventory levels, facilitating timely restocking and minimizing shortages.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
Supervisor
Kroger
10.1989 - 03.1991
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Oversaw daily operations, ensuring adherence to safety protocols and company policies.
- Trained and mentored team members on effective workflow practices and operational procedures.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
High School Diploma -
Trezevant High School
Memphis, TNSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Reliable and punctual
- Cash handling accuracy
- Cleaning techniques
- Inventory tracking
Timeline
Sales Associate
Circle K
07.2015 - 10.2024
Sales Associate
Exxon Gas Station
06.2008 - 05.2015
Assistant Manager
Taco Bell
07.2007 - 04.2008
Assistant Manager
Burger King
04.1994 - 05.2007
Shift Leader
Krystal's Restaurant
05.1991 - 04.1994
Supervisor
Kroger
10.1989 - 03.1991
High School Diploma -
Trezevant High School