MARCUS SUTHERLAND
Port St Lucie,FL
Summary
Motivated and adaptable college freshman with a strong foundation in problem-solving, time management, and conflict resolution. Demonstrated leadership potential and a collaborative mindset. Proven track record of success in customer-facing roles, including experience at Skyzone in Flight Crew, Party Host, and Front Desk positions. Excellent communication skills and the ability to thrive in fast-paced environments. Dedication to community service showcased through volunteer work at St. Andrews Episcopal Church, highlighting effectiveness as part of a team. Eager to apply creativity, organizational skills, and attention to detail in a professional setting. Committed to continuous learning and personal growth.
Personable and adaptable with passion for ensuring passenger safety and comfort. Demonstrates strong knowledge of aviation regulations and emergency protocols, coupled with excellent communication skills. Capable of contributing to positive travel experience for all passengers.
Overview
1
1
year of professional experience
Work History
Volunteer
St. Andrews Episcopal Church
01.2024 - Current
- Assisted with special events and programs.
- Church Tech Team for online technology.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
Reserve All Love
Self Employed Web
04.2024 - Current
- Clothing Brand
- Sales
- Social Media page
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Front Desk /Team Lead / Flight Crew / Party Host
Sky Zone Trampoline Park
03.2024 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Mentored junior sales associates, resulting in their rapid progression within the company.
- Streamlined sales processes for increased efficiency and improved team performance.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Maintained a thorough knowledge of local attractions and amenities, offering personalized recommendations to enhance guest experience during their stay.
Education
High School Diploma -
INDIAN RIVER STATE COLLEGE
PORT SAINT LUCIE, FL01-2026
High School Diploma -
SOMERSET COLLEGE PREPARATORY ACADEMY
PORT SAINT LUCIE, FL05.2024
Skills
- Effective Time Management
- Flexible Problem-Solving
- Team Leadership
- Interpersonal Communication Skills
- Precision in Task Execution
- Client Engagement
- Specialized Technical Skills
- Consistent Patience
- Engaging Presentation Skills
- Event Organization
- Core Sales Strategies
- Rule Enforcement
- Upholding Positive Attitude
- Effective Problem Resolution
- Collaborative Problem Solving
- Effective Team Collaboration
- Creative Problem-Solving
- Strong Organizational Skills
- Effective Multitasking
- Analytical Problem Solving
- Client Assistance
- Effective Listening
- Quick Learner
- Processing Cash Transactions
- Rapid Problem Solving
- Word
- Excel
- Power Point
- Outlook
- Social Media
- Team player attitude
- Effective multitasking
- Teamwork and collaboration
- Party scheduling
- Customer service
- Activity planning
- Attention to detail
Personal Information
Date of Birth: 02/14/06
Hobbies and Interests
- Playing sports
- Playing video games
- Working out in the gym
- Karate (brown belt)
- Owning a clothing brand
- Making the Dean's list
- Completing English 1 and 2 Honors
Languages
English
Full Professional
Timeline
Reserve All Love
Self Employed Web
04.2024 - Current
Front Desk /Team Lead / Flight Crew / Party Host
Sky Zone Trampoline Park
03.2024 - Current
Volunteer
St. Andrews Episcopal Church
01.2024 - Current
High School Diploma -
INDIAN RIVER STATE COLLEGE
High School Diploma -
SOMERSET COLLEGE PREPARATORY ACADEMY
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