Marcus Taunton
Dothan,AL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Center Manager
Valvoline Instant Oil Change
04.2021 - Current
- Performing Oil Changes, Transmission Services, Differential Services, Radiator Services, Power Steering Services, Wiper and Light Replacement Services
- So far my biggest accomplishment with this job has been when Our Team completed 49 oil changes in one day
- Working in a fast-paced environment
- Placing and receiving inventory orders
- Ensuring you and all other employees are following safety protocol and SUPERPRO Process at all times
- Performing monthly inventory count
- Performing basic maintenance needs for building as needed
- Maintaining positive guest relations and providing great customer service
- Timesheet corrections
- Bank deposits
- Setting alarm
- Upholding companies policy and standards
- Processing onboarding paperwork
- Great customer service is a commitment when joining the family
- Keeping team motivated and focused/proactive daily
- Sending off weekly and monthly paperwork
- Changing reader board monthly
- Going to other shops in the area and helping in sales/increasing car count and help with management/training duties.
Part Sales Associate
AutoZone
09.2019 - 03.2021
- Know correct reservoirs and assist customers with topping off fluids
- Help customers identify parts and provide great customer service
- Change head lights, taillights, blinkers, air filters
- Test batteries and charge if needed
- Front face items on sales floor
- Sweep, mop
- Read OBD2 codes
- Providing customers good advice on next steps to take with their project.
Education
GED -
Wallace Community College
Dothan, AL10.2021
Skills
- Cleaning Experience (2 years)
- POS (3 years)
- Stocking (2 years)
- Retail sales (3 years)
- Automotive repair (3 years)
- Automotive diagnostics (1 year)
- Mechanic Experience (2 years)
- Oil Change (3 years)
- Vehicle Maintenance
- Assistant manager experience (3 years)
- Customer service (3 years)
- Guest relations
- Communication skills
- Time management
- Sales
Certification
- Driver's License
- Automotive A/C Certification
Timeline
Service Center Manager
Valvoline Instant Oil Change
04.2021 - Current
Part Sales Associate
AutoZone
09.2019 - 03.2021
GED -
Wallace Community College