Marcus Taylor
Hyattsville,MD
Summary
Dynamic professional with a proven track record in developing and executing community engagement strategies that increase participation and cultivate a strong sense of belonging. Expertise in leveraging effective communication and conflict resolution skills to identify and address diverse community needs and challenges. Demonstrated success in implementing initiatives that enhance community cohesion and provide vital support to residents. Committed to fostering inclusive environments that empower individuals and strengthen community ties.
Overview
13
13
years of professional experience
Work History
Leasing & Community Consultant
Ross Management & AvalonBay Communities
12.2021 - Current
- Advertise available properties using a variety of media and promotional materials to help secure quick rentals of all properties
- Developed community engagement strategies to enhance resident satisfaction and foster relationships.
- Determine the needs, living standards and economic viability of prospects in order to match those needs with applicable property
- Confirm rental application data and personal references to ensure applicant accuracy
- Ensure proper maintenance and inspect properties periodically to maintain and exceed level of company standards
- Managed leasing processes, ensuring compliance with local regulations and company policies.
- Developed and implemented marketing strategies to attract prospective tenants and reduce vacancy rates.
- Conducted property tours for potential tenants, highlighting features and amenities to enhance interest.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Coordinated with property management teams to ensure compliance with all local, state, and federal regulations, maintaining high compliance rate.
- Facilitated training programs for leasing agents, elevating team performance and efficiency.
Customer Service/Computer/Technical Support Specialist
Best Buy
09.2016 - 12.2021
- Resolved customer inquiries through technical troubleshooting and product education.
- Implemented software updates and managed ticketing systems to streamline workflows.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Tested new software and hardware prior to deployment.
Registrar
Prince George’s Hospital Center
05.2013 - 07.2015
- Implemented electronic health record systems to enhance data accessibility and streamline operations.
- Collaborated with clinical departments to resolve patient inquiries and improve overall satisfaction rates.
- Developed workflow improvements that increased processing speed for patient admissions and discharges.
Education
A.A.S - Sociology
Prince George’s Community College
A.A. - Information Technology
Prince George’s Community College
Skills
- Culturally aware communication
- Team building
- Regulatory analysis
- Collaborative partnership building
- Nonprofit organizational development
- Strategic planning
Timeline
Leasing & Community Consultant
Ross Management & AvalonBay Communities
12.2021 - Current
Customer Service/Computer/Technical Support Specialist
Best Buy
09.2016 - 12.2021
Registrar
Prince George’s Hospital Center
05.2013 - 07.2015
A.A. - Information Technology
Prince George’s Community College
A.A.S - Sociology
Prince George’s Community College