Marcus
Wilkes-Barre,PA
Summary
Dynamic and results-driven professional with extensive experience at Walmart, excelling in warehouse operations and quality control. Proven ability in loading and unloading, alongside strong problem-solving skills. Successfully reduced customer complaints through effective quality assurance initiatives, ensuring compliance and enhancing product consistency. Committed to safety and operational efficiency.
Logistics professional with extensive experience in maintaining inventory levels and ensuring timely deliveries. Proven ability to collaborate with team members and adapt to changing needs to achieve optimal results. Known for strong organizational skills and commitment to reliability and efficiency.
Overview
8
8
years of professional experience
Work History
RSR Replenishment Driver
Walmart
07.2024 - Current
- Operated forklifts and pallet jacks to efficiently transport products within warehouse environment.
- Managed inventory levels by accurately restocking shelves and ensuring product availability.
- Collaborated with team members to streamline replenishment processes for improved efficiency.
- Conducted regular safety inspections on equipment, ensuring compliance with safety protocols.
- Contributed to team goals by collaborating with fellow drivers and warehouse staff to streamline distribution processes.
- Maintained a clean and organized vehicle, ensuring a safe and comfortable work environment for daily use.
Desk Associate FDD Recieving
Walmart
07.2020 - 07.2024
- Managed customer inquiries and resolved issues efficiently.
- Assisted in inventory management, ensuring product availability and accuracy.
- Trained new associates on store policies and customer service best practices.
- Collaborated with team members to enhance store layout for improved shopping experience.
- Oversaw daily operations, ensuring adherence to company standards and policies.
- Mentored staff in effective communication techniques to boost team performance.
- Answered phones and assisted callers with inquiries.
Quality Control Assistant Manager
Walmart
09.2018 - 07.2020
- Led quality assurance initiatives to enhance product consistency and compliance with company standards.
- Developed and implemented training programs for staff on quality control processes and procedures.
- Analyzed quality data to identify trends and recommend improvements to minimize defects.
- Collaborated with cross-functional teams to ensure alignment on quality standards and operational efficiency.
- Conducted regular audits of products and processes, ensuring adherence to regulatory requirements.
- Mentored junior team members in best practices for quality control and problem-solving techniques.
- Conducted regular reviews of quality control procedures, ensuring all processes remained up-to-date with industry advancements and regulatory changes.
- Managed calibration schedules for all inspection equipment, ensuring consistent accuracy during inspections.
- Played a key role in preparing facility for regulatory inspections, demonstrating adherence to industry best practices and safety regulations during site visits from auditors or regulators be it internal or external.
- Reduced customer complaints by effectively addressing and resolving quality-related issues in a timely manner.
Education
High School Diploma -
Benjamin Franklin High School
Philadelphia, PA06.1990
Skills
- Loading and unloading
- Order picking
- Warehouse operations
- Defensive driving
- Pallet jack operation
- Vehicle inspection
- Deadline management
- Lifting techniques
Timeline
RSR Replenishment Driver
Walmart
07.2024 - Current
Desk Associate FDD Recieving
Walmart
07.2020 - 07.2024
Quality Control Assistant Manager
Walmart
09.2018 - 07.2020
High School Diploma -
Benjamin Franklin High School