Marcus TenHarmsel
Austin,TX
Summary
Dedicated and loyal hospitality professional and Craft Brewing enthusiast with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand and employee well-being.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
Lazarus Brewing Company
07.2016 - Current
- Represented Lazarus as Brand Ambassador.
- Developed and implemented strategies to increase sales and profitability.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Supervised creation of merchandise and store displays to catch attention of patrons and boost sales channels.
- Monitored daily cash procedures, inventory shrinkage and cost of goods sold.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized cost controls through training, monitoring, inventory and correct pricing structures to ensure administrative and financial reporting is accurate.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry best practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Ensured Lazarus culture and guest experience aligned with company Core Values and expectations.
- Demonstrated in depth expertise of daily operating systems in all aspects FOH, BOH, and Brewing.
- Worked closely with Director of Brewing Operations and Head Brewers to monitor beer forecasting and quality control across two locations.
- Oversaw and launched both brewpub locations from ground up collectively netting over $6 million in annual revenue
- Helped lead Lazarus to be awarded "2023 Best Brewery", as voted by Austin Culturemap Awards and developed Gold Medal winning beer at World Beer Cup and Great American Beer Festival in 2022.
General Manager
Hopfields
04.2012 - 03.2016
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed COGS, employee reviews, training, and 3rd party contract negotiations.
- Trained new employees on proper protocols, customer service standards, and in depth beer training.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths..
- Monitored financial operations through cash management and inventory audits.
- Worked directly with Executive Chef to streamline cuisine, focus on quality control, and implement beer and food pairings.
- Curated 50 tap rotating beer program highlighting rare and diverse offerings from all over world to develop best tap wall in Austin.
- Developed beer dinners, exclusive tap takeovers, and pairing events with local chefs and renowned beer producers from around country.
Education
Bachelor of Arts - Music Performance
University of Northern Colorado
Greeley, CO12.2010
Skills
- Coaching, Mentoring, Leadership
- Customer Experience
- Process Improvement
- Quality Control
- Detail Oriented
- Proficient in Power BI
Certification
Certified Cicerone
Timeline
General Manager
Lazarus Brewing Company
07.2016 - Current
General Manager
Hopfields
04.2012 - 03.2016
Bachelor of Arts - Music Performance
University of Northern Colorado
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