Marcus Thomas
Douglas,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Forward-thinking professional with solid history of accomplishment in settings. Keep operations smooth and consistent to maintain company stability and sustainability. Articulate and personable leader with excellent program management, strategic planning, and operational oversight abilities.
Overview
5
5
years of professional experience
Work History
YOUTH Administration
Volunteer Work The Dream Center Church Of atlanta
Decatur , GA
07.2022 - Current
- Assisted the Youth Director by scheduling volunteers for upcoming Sundays, organizing meetings and team training sessions, and sending informative emails to volunteers and parents.
- Provided necessary support to volunteers in youth ministry, including curriculum, activities, and supplies.
- Managed the submission of various forms including check requests, event summation forms, and graphic request forms.
- Maintained a high level of organization and readiness on Sundays, ensuring smooth transitions for students and families entering the classroom.
- Overseen youth activities in a meticulously managed environment, emphasizing on safeguarding.
- Produced necessary documentation such as reports, presentations, agendas, and minutes.
- Provided administrative support for various activities including contract preparation, invoice generation, and purchase order documentation.
- Streamlined leaders' calendar by efficiently organizing appointments and meetings.
- Implemented strategic initiatives to drive the development of the organization.
- Managed all aspects of organizing special events including trips and ministry outings.
- Monitored budgets and expenditures to ensure cost-effective practices while upholding quality standards.
- Demonstrated strong leadership skills during periods of organizational change and crisis.
- Led organization by setting direction, developing strategies, and implementing tactics to fulfill mission.
- Stayed up-to-date on enhancing organizational effectiveness through the implementation of best practices and cutting-edge ideas.
- Provided administrative support by scheduling meetings and preparing plans for the executive team.
Bar Server/Bartending
St Regis Atlanta Hotel
Atlanta , GA
11.2019 - Current
- Acknowledged clients, responded to queries, and advised on specials for increased profits.
- Ensured positive interactions with patrons by exhibiting a courteous and professional attitude, leading to increased inquiries and order placements.
- Provided efficient service by serving food and beverages to customers while ensuring accurate order fulfillment.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Presented menus and answered questions regarding items.
- Efficiently circled within designated areas to evaluate and meet customer requirements, maintaining task prioritization during busy periods.
- Resolved customer complaints and issues promptly, ensuring high satisfaction levels.
- Provided guidance and instruction to newly hired individuals on proper procedures for excellent customer service.
- Created a collaborative and positive work atmosphere among team members.
- Provided training and assistance to ensure team members remained motivated and focused on achieving goals.
- Executed daily quality control responsibilities to identify areas for improvement and facilitate enhanced operations.
- Maintained responsibility for both opening and closing duties, including the replenishment of supplies.
- Continuously attended training sessions to remain updated on new products and trends.
Education
High School Diploma -
Georgia Cyber Academy
06.2018
Skills
- Workflow Coordination
- Specials Promotion and Upselling
- Relationship Building
- Customer Service and Rapport
- Special Requests and Substitutions
- Team Leadership
- Meeting Planning
- Strong Organizational Skills
- Verbal and Written Communication
- Judgment and Decision Making
- Multitasking and Time Management
- Schedule Management
- Task Prioritization
- Time Management
- Activity Planning
- Creative Thinking
- Purchase Orders
- Problem-solving aptitude
- Teamwork and Collaboration
- Critical Thinking
- Scheduling Coordination
- Scheduling
- Invoice Processing
- Strategic Planning
- Project Planning
- Strong Problem Solver
- Document Preparation
- Customer Service-Oriented
- Task Delegation
- Calendar Management
- Fundraising
- Vendor Relations
- Meeting facilitation
- Event Coordination
- Organizational Skills
- Decision-Making
- Multitasking
- Self Motivation
- Administrative Support
- Goal Setting
- Verbal and written communication
- Budgeting and finance
- Collaboration and Teamwork
- Youth development
- Administrative tasks
- Lesson Planning
- Staff Development
- Interpersonal Relationships
Timeline
YOUTH Administration
Volunteer Work The Dream Center Church Of atlanta
07.2022 - Current
Bar Server/Bartending
St Regis Atlanta Hotel
11.2019 - Current
High School Diploma -
Georgia Cyber Academy
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