Marcus Thompson
Vancouver
Summary
Hardworking, dynamic and versatile professional with a strong background in relationship building, sales, and digital marketing. Proven ability to collaborate effectively within teams or operate solo. Demonstrates adaptability, reliability and strong work ethic in dynamic range of work environments. Skilled in customer relations, communication, sales and marketing.
Overview
15
15
years of professional experience
Work History
Service Technician
Terra Firma
01.2024 - Current
- Hybrid role requiring knowledge of two main departments, production and sales, as well as customer service.
- Diagnose and troubleshoot problems, repairing, and restoring machines to peak performance.
- Explain diagnostic findings to customers and outline repair, service or solution options.
- Provide exceptional customer service, resulting in numerous positive reviews and referrals.
- Identify opportunities for upselling additional services that increase revenue for the company.
Co-Founder
Raise Your Media
01.2017 - Current
- Evaluated market trends to identify emerging opportunities and inform strategic decision making.
- Grew the customer base through targeted outreach and networking events.
- Networked with other businesses and customers to increase sales opportunities and contacts.
- Increased keyword rankings through diligent research and optimizing on-page elements.
- Boosted campaign performance by developing engaging and persuasive copy for print, digital, and social media platforms.
Residential/Commercial Install Coordinator
Fast Water Heater
01.2019 - 01.2022
- Fast-paced sales call environment: inbound and outbound
- Established strong communication channels between the installation team, dispatch team, warehouse team and suppliers facilitating swift solutions for customers in emergency situations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while finding solutions.
- Met or exceeded monthly sales targets.
REAL ESTATE AGENT
The Morine Group Realtors
01.2017 - 01.2019
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Advised clients on market conditions and property value for informed decision-making.
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
- Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
Sales/Recruiter
OP Marketing Group
01.2016 - 01.2017
- Worked effectively in fast-paced, face-to-face, cold-approach environments.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Conducted interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Relationship Banker
Origin Bank
01.2012 - 01.2016
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong relationships with clients, ensuring high level of satisfaction and retention.
- Educated customers on features and benefits of banking products and services.
- Developed strong rapport with local businesses, positioning the bank as a preferred partner for commercial banking services.
- Managed high volumes of cash movement accurately, supporting the ongoing operation of the branch effectively.
- Reduced discrepancies in vault inventory with thorough reconciliations and prompt identification of errors.
Station Agent
American Airlines
01.2010 - 01.2012
- Performed all duties under sometimes stressful conditions beyond company control while attempting to influence a favorable impression of the company in all forms of weather
- Operation of many types of equipment and ability to drive with trailers
- Ensured air travelers arrive at desired destinations with efficient itineraries, correct boarding passes, and appropriate baggage arrangements for American Airlines and affiliated carriers
- My leadership and team building skills formed a cohesive unit that wanted to succeed no matter what
- Obtained and informed flight crew of weather conditions, obtained fuel loads and performed necessary actions to meet fuel requirements, communicated with flight crews while airborne to coordinate procedures during landing and take off
- Flight operations required cooperation with airport tower employees, dispatch and flight crews
Education
Mass Communication
University of Louisiana At Monroe
Monroe, LASkills
- Reliable and punctual
- Adaptability and learn fast
- Relationship building
- Excellent teamwork
- Sales process
- Problem-solving skills
- Business development
- Verbal and written communication
- Digital marketing
- Copywriting
- Content writing
- Networking
Accomplishments
Co-founded a small digital marketing agency that is still serving clients after 7 years and evolving.
Timeline
Service Technician
Terra Firma
01.2024 - Current
Residential/Commercial Install Coordinator
Fast Water Heater
01.2019 - 01.2022
Co-Founder
Raise Your Media
01.2017 - Current
REAL ESTATE AGENT
The Morine Group Realtors
01.2017 - 01.2019
Sales/Recruiter
OP Marketing Group
01.2016 - 01.2017
Relationship Banker
Origin Bank
01.2012 - 01.2016
Station Agent
American Airlines
01.2010 - 01.2012
Mass Communication
University of Louisiana At Monroe
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