Marcus Thompson
Cincinnati,OH
Summary
Detail-oriented operations and program support professional with over five years of experience in compliance oversight, documentation management, and customer service across education, athletics, and retail environments. Strong ability to manage multistep processes, maintain accurate records, and support organizational accountability. Adept at communication, stakeholder coordination, and ensuring adherence to policies and procedural standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Junior Varsity Head Coach
Sycamore High School
Cincinnati, Ohio
08.2025 - Current
- Maintain accurate team documentation, including practice plans, schedules, player development notes, and compliance with district athletic policies.
- Communicate consistently with students, families, administrators, and school staff to share updates and support program operations.
- Ensure all program activities meet district rules, eligibility requirements, and organizational standards.
Assistant Store Manager
Dicks Sporting Goods
Cincinnati, Ohio
02.2020 - Current
- Manage daily store operations with a strong focus on compliance, accuracy, and adherence to corporate procedures.
- Oversee inventory documentation, audit results, and loss-prevention measures, ensuring accurate reporting and policy compliance.
- Maintain personnel records related to performance, coaching, and evaluations, while supporting a high-performance culture.
- Monitor operational metrics and customer service scores, using data to make informed decisions that support organizational goals.
Promotions/Authentics
Cincinnati Reds
Cincinnati, Ohio
09.2021 - 01.2023
- Supported documentation and tracking for memorabilia authentication processes to ensure accuracy, compliance, and verifiable record-keeping.
- Assisted in coordinating gameday events, promotions, and sponsor activations, with attention to scheduling, logistics, and procedural requirements.
- Prepared reports, maintained event logs, and communicated with external partners to ensure smooth operations.
- Contributed to an inclusive, service-oriented environment by assisting guests, staff, and partners with detailed, timely information.
Education
Master of Science - Sports And Fitness Administration
Eastern Kentucky University
Richmond, Kentucky, KY08-2021
Bachelor of Science - Sports Management
Livingstone College
Salisbury, North Carolina, NC05-2020
Skills
- Documentation and record-keeping
- Compliance monitoring
- Program coordination
- Data tracking and reporting
- Customer service and community engagement
- Verbal and written communication
- Process improvement
- Stakeholder support
- Time management and organization
- Team collaboration
- Inventory and resource management
- Performance evaluation
Accomplishments
- Deans List
- Livingstone College Golf Team Captain
- CIAA Golf Champion
- Academic Player of the Year
Certification
- Ohio Department of Education Pre Service Training Program Certificate
Timeline
Junior Varsity Head Coach
Sycamore High School
08.2025 - Current
Promotions/Authentics
Cincinnati Reds
09.2021 - 01.2023
Assistant Store Manager
Dicks Sporting Goods
02.2020 - Current
Master of Science - Sports And Fitness Administration
Eastern Kentucky University
Bachelor of Science - Sports Management
Livingstone College