Marcus Trent
Richmond,VA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
32
32
years of professional experience
Work History
Backroom Associate
SAM's Club
01.2019 - 01.2024
- Processed claims and liquidations from store returns or store use displays and services
- Assisted in achieving sales targets with efficient restocking of high-demand products on sales floor. Placing all stock in bin locations using handheld devices.
- Submitted work orders for equipment repairs using company applications.
- Improved customer satisfaction rates by promptly responding to inquiries regarding product availability or location within store.
- Streamlined receiving process for incoming shipments, ensuring accurate documentation and timely unloading of merchandise.
- Enhanced inventory management by efficiently organizing and maintaining backroom storage areas.
- Reduced stock discrepancies by diligently conducting regular inventory audits and reporting findings to management.
General Manager
Sears Holding Corp/Sears Hometown Outlet Stores
01.2013 - 01.2019
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Increased sales revenue by implementing strategic marketing campaigns and fostering strong customer relationships.
- Optimized sales territory management, effectively allocating resources to maximize coverage and reach potential clients.
- Established strong business relationships with to drive business developments
- Plan and executed floor merchandizing
- Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
- Ensured store is prepared for internal audit through analysis and preparation of quality assurance and inventory statistics
- Collaborated with cross-functional teams to develop innovative product offerings that catered to diverse customer needs.
- Monitors and reacts to profitable revenue opportunities for the store, aggressively supporting Vendor liquidation opportunities, to improve store gross margin and cost recovery
- Takes ownership for full implementation of corporate programs and initiatives on merchandising, cost management, productivity, cost recovery and Associate morale
- Ensures consistency of merchandising placement to maximize new product exposure within the store
- Represents Outlet Stores to all Sears partners within the local market
- Understands and communicates, to District and Home Office staff, ideas or activities that would lead to cost recovery improvements
- Ensures that the store operates in full compliance with applicable laws, regulations and Company ethics policies
- Provides a safe working environment for both associates and customers
- Monitors testing and repair of product to ensure the compliance of documented processes
- Partners with Product Service on merchandise repair issues
- Coordinate delivery logistics of all products
- Local/National Delivery Coordination.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Warehouse Associate
Amazon
10.2012 - 01.2013
- I support an operation that distributes millions of products to customers all over the world
- I assist the staff in product logistics, problem solving, accuracy reporting, team development and incentive based programs.
Sales Manager of Parts and Repair Service
Sears
03.2007 - 02.2012
- Reduced and controlled expenses by closely monitoring reports and taking action accordingly.
- Exercised proper product placement to ensure stock was sold in a timely manner
- Surpassed revenue goals in consecutive quarters
- Served as mentor to team members
- Established and cultivated solid business relationships with new or existing customers.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Ensure sales by training employees to own the customer from beginning to end and to ask for every sale.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent follow-ups.
Production Line Operator
HON Manufacturing
05.2006 - 03.2007
- Operated a variety of heavy equipment to produce office furniture using steel consisting of brazing, welding, sanding, painting and forklift operation.
Field Service Technician
GTECH
06.2004 - 10.2005
- Collaborated with Florida Lottery in its conversion from LAN line system to satellite communications operation.
- Arranged service route to be economically efficient due to rising fuel cost.
- Pick and Pack Operator
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Created shipment containers out of raw materials.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Outlined process for locating items packaged in error.
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
Sales Keeper/Inventory Control/Validation Technician
Virginia Lottery
06.1992 - 06.2004
- General responsibilities include order selection, packaging of lottery instant scratch tickets.
- Processing scratch ticket returns for vendor credit.
- Issued and maintained proper inventory levels of instant tickets to Sales Representatives for vendor placement.
- Stored multiple counter display ticket holders for easy retrieval by sales reps.
- Minimized losses due to damage by implementing proper handling techniques and storage conditions for goods.
- Conducted audits with security investigator.
- Ensured compliance to industry standards by executing detailed validation protocols and generating comprehensive reports.
- Handled sensitive information with discretion, ensuring confidentiality and maintaining trust within the office.
- Prepared detailed reports, presenting data clearly and concisely for upper management''s review.
- Processed claims for winning lottery tickets and issued checks to winners.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
Education
High School Diploma -
John Marshall High School
Richmond, VA01.1989
Skills
- Operations management
- Microsoft office
- Sales consultation
- Inventory control
- Customer Needs Assessment
- Client Account Management
- Sales closing
- Promotional planning
- Complex problem solving
- Relationship Building
Affiliations
American Industrial Arts Students Association
Training
Engineering
Timeline
Backroom Associate
SAM's Club
01.2019 - 01.2024
General Manager
Sears Holding Corp/Sears Hometown Outlet Stores
01.2013 - 01.2019
Warehouse Associate
Amazon
10.2012 - 01.2013
Sales Manager of Parts and Repair Service
Sears
03.2007 - 02.2012
Production Line Operator
HON Manufacturing
05.2006 - 03.2007
Field Service Technician
GTECH
06.2004 - 10.2005
Sales Keeper/Inventory Control/Validation Technician
Virginia Lottery
06.1992 - 06.2004
High School Diploma -
John Marshall High School