MARCUS A. TRUEX
Software Development Engineer
Pensacola,FL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in leadership and customer relations.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
Work History
Porter
Pensacola Harley-Davidson
Pensacola, FL
07.2020 - 01.2021
- Ensured the ultimate customer experience through professional presentation of products and execution of services that always went above and beyond customer expectations.
- Developed a continuous working knowledge of new products and motorcycles in a collaborative work environment featuring multiple sections within the dealership.
- Accepted new ideas and feedback graciously from supervisors and peers to continuously improve work practices and environment.
- Carried out duties and tasks independently and in line with brand quality and integrity.
Desktop Support Engineer
UWF Military Veteran Resource Center
Pensacola, FL
08.2017 - 08.2019
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated for over 30 machines including multiple offices and a computer lab.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Analyzed and reported user data within the computer lab utilizing Tableau Software to clean and visualize data collected weekly.
Production Manager
Ideawörks
Pensacola, FL
10.2015 - 08.2016
- Determined suitable crew requirements, scheduled employees and worked with Human Resources to meet changing production schedules.
- Standardized operational processes, created recommended improvements to increase productivity, and document current and future production procedures, job roles and quality assurance guidelines.
- Assisted in mediating the process of media buying between clients and regional television and radio affiliates.
- Google AdWords and Hubspot Inbound Marketing Certified
Installation Technician
Pro Sound
Pensacola, FL
07.2015 - 10.2015
- Installed high-end audio visual systems including the University of South Carolina's Williams-Brice Stadium Broadcast Cable Upgrade, Florida State University College of Law Advocacy Center Classrooms, College of Law classroom A/V upgrades, and the FSU Donald L. Tucker Civic Center A/V upgrade.
- Followed all company guidelines and OSHA regulations regarding safety procedures when in the warehouse or out in field.
- Maintained high level of safety when using hand and power equipment for pulling, routing, hoisting, measuring, testing and drilling of various types of low-voltage cabling for installations.
- Evaluated equipment to determine if it needed to be repaired or replaced, dressed, terminated, and tested all installed cabling with various connectors and formats for uniformed appearance and easy troubleshooting.
Patient Care Specialist
Advantage Resourcing
Pensacola, FL
12.2014 - 06.2015
- Managed over $200,000 of compounded prescription medication to ensure proper accountability and billing to patient’s respective insurance companies with timely and efficient customer service over the phone.
- Reviewed monthly sales reports of quantitative data on Microsoft Excel to ensure quality assurance and made proactive adjustments to avert issues within various team sections to ensure continuity.
- Established rapport within a team environment to successfully accomplish the goals set by management on a daily basis.
Operations and Training Manager, Audiovisual Section Senior Technician
U.S. Army
Kaiserslautern, Germany
11.2008 - 11.2014
- Achieved outstanding results when confronted with limited time and resources, supporting over 50 military qualification ranges and managing the accountability and safety of over 100,000 ammunition rounds.
- Served as a safety and ammunition manager during over 25,000 man-hours of training and weapons qualification, which resulted in obtaining a 90% readiness rate on a synched training cycle over two fiscal years.
- Managed daily schedules of a four-person team for a company operations office responsible for the welfare and yearly training requirements of over 900 Soldiers and Department of the Army Civilians.
- Executed 24 monthly status reports of a unit-code with over 400 personnel, ensuring an accurate snapshot of deployment unit readiness and accountability to the commanding general.
- Managed and directed the execution of over 5,000 videoconference (VTC) appointment meetings globally for senior leadership at the CEO level and their subordinates across varying security networks and power requirements.
- Operated, maintained and monitored 64 conference rooms, including associated administrative and mechanical validation for both secret and non-secure internet protocol router network VTC systems for SOUTHCOM.
- Served as a liaison between U.S. Army and Government Contractors/Vendors for A/V projects and equipment in the U.S. and Germany.
- Accounted for SOUTHCOM’s associated VTC and front line support equipment valued at over $1,550,000.
Education
Bachelor of Science - Computer Science
University of West Florida
Pensacola, FL 08.2016 - 12.2021
Bachelor of Science - Entertainment Business
Full Sail University
Winter Park, FL 09.2006 - 08.2007
Associate of Science - Recording Arts
Full Sail University
Winter Park, FL 09.2005 - 09.2006
Equipment Maintenance Course -
Defense Information School
Fort George G Meade, MD 01.2009 - 10.2009
Skills
CC
Github
SQLJavascriptNodeJS
DockerData structuresSoftware designObject Oriented Programming (OOP)
Data Structures
Algorithm & Program Design
Software Engineering Management
Database Systems
SQL
Program Languages
Big Data Analytics
Leadership
Microsoft Office
Troubleshooting
Customer Service
Problem Solving
Communication
Audio Visual (AV) Systems
Production Management
Documentation
Cabling
Customer Experience
HTML
Cascading Style Sheets (CSS)
Agile Methodologies
Amazon Web Services (AWS)
Facilities maintenance
Timeline
Porter
Pensacola Harley-Davidson
07.2020 - 01.2021
Desktop Support Engineer
UWF Military Veteran Resource Center
08.2017 - 08.2019
Bachelor of Science - Computer Science
University of West Florida
08.2016 - 12.2021
Production Manager
Ideawörks
10.2015 - 08.2016
Installation Technician
Pro Sound
07.2015 - 10.2015
Patient Care Specialist
Advantage Resourcing
12.2014 - 06.2015
Equipment Maintenance Course -
Defense Information School
01.2009 - 10.2009
Operations and Training Manager, Audiovisual Section Senior Technician
U.S. Army
11.2008 - 11.2014
Bachelor of Science - Entertainment Business
Full Sail University
09.2006 - 08.2007
Associate of Science - Recording Arts
Full Sail University
09.2005 - 09.2006