Marcus Uresti
Fort Worth
Summary
Experienced with strategic planning, financial management, and team leadership. Utilizes innovative approaches to streamline operations and drive growth. Track record of building strong relationships with stakeholders to ensure business success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Crew Chief
Air Force Reserves
Fort Worth, TX
01.2026 - Current
- Led aircraft maintenance operations ensuring adherence to safety protocols and quality standards.
- Coordinated crew training programs enhancing operational readiness and technical proficiency.
- Streamlined workflow processes improving efficiency in aircraft servicing schedules.
- Mentored junior personnel fostering skill development and teamwork within the unit.
Business Owner
2M Field Services
Fort Worth, TX
09.2021 - Current
- Developed strategic business plans to enhance service offerings and market position.
- Oversaw daily operations, ensuring compliance with industry standards and regulations.
- Implemented cost-saving measures that improved operational efficiency across multiple service areas.
- Cultivated client relationships, resulting in increased customer satisfaction and repeat business.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
Director of Customer Service & Logistics
Integrity Bio-Chemicals
Cresson, Texas
02.2021 - 12.2024
- Led cross-functional teams in customer service, logistics and fleet operations, delivering critical support to oil field operations under high-pressure and time-sensitive conditions.
- Investigated and resolved complex service issues, including delivery disruptions and equipment breakdowns, ensuring minimal impact to clients and maintaining SLA compliance.
- Negotiated carrier contracts and optimized transportation routes, resulting in a 15% reduction in logistics costs and improved risk mitigation across the supply chain.
- Elevated on-time delivery performance from 88% to 94%, enhancing service reliability and strengthening client trust.
- Served as primary liaison for high-profile oil & gas clients, managing escalations, claims-related issues, and time-sensitive communications.
- Assessed and responded to crisis scenarios, such as product shortages and regulatory bottlenecks, using root cause analysis and agile decision-making.
- Managed regulatory compliance and certifications for a 150-unit fleet of chemical trailers, ensuring field readiness, safety, and adherence to DOT and industry standards.
- Collaborated with operations and procurement teams to forecast demand and manage inventory levels, reducing delays and maintaining continuity of service delivery.
Fixed Operations Administrator
North Park Lexus of San Antonio
San Antonio
11.2014 - 02.2021
- Streamlined service department operations by identifying workflow bottlenecks, improving turnaround time and ensuring timely vehicle service delivery.
- Monitored and reported on key metrics such as service cycle times, parts availability, and customer satisfaction to drive continuous improvement.
- Conducted daily audits of 15+ work orders and service logs, ensuring accurate documentation, compliance with Lexus standards, and completeness before customer hand-off — mirroring claims review practices.
- Delegated tasks among service advisors, technicians, and support staff to maintain operational efficiency and ensure consistent service quality.
- Collaborated cross-functionally with parts departments, technicians and service managers to resolve technical and service-related issues — demonstrating investigative and resolution skills.
- Participated in customer service issue resolution, providing empathetic support while adhering to warranty, repair, and service policy guidelines.
- Maintained high standards of documentation accuracy and procedural compliance, skills directly applicable to insurance claims handling and policy interpretation.
Education
Some College -
Northwest Vista Community College
San Antonio, TXSkills
- Leadership & Team Coordination
- Customer-Centric Mindset
- Crisis Management & Problem Solving
- Strong Work Ethic & Reliability
- Detail-Oriented & Organized
- Effective Communication
- Multitasking in Fast-Paced Environments
- Analytical & Computer Proficiency
Certification
- Texas All-Lines Adjuster License #3352329 | Expires 2027-12
- Xactimate Level 1 Certified (Including interior and exterior sketch estimating) | Valid Through 2027
Timeline
Assistant Crew Chief
Air Force Reserves
01.2026 - Current
Business Owner
2M Field Services
09.2021 - Current
Director of Customer Service & Logistics
Integrity Bio-Chemicals
02.2021 - 12.2024
Fixed Operations Administrator
North Park Lexus of San Antonio
11.2014 - 02.2021
Some College -
Northwest Vista Community College