Marcus Utley
Nashville,TN
Summary
Veteran bartender and manager with 20+ years of dedicated service industry experience, including high level customer service, multitasking, problem solving, and task prioritization. Currently seeking a new hospitality position.
Overview
17
17
years of professional experience
Work History
Assistant Restaurant Manager
Gaylord Opryland Resort & Convention Center
08.2023 - Current
- Expanded restaurant's reputation for exceptional service by consistently exceeding customer expectations through attentive care.
- Implemented staff training on allergen awareness and dietary requirements, improving customer service for guests with special dietary needs.
- Motivated staff to perform at peak efficiency and quality.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
Bar Manager
The Mainstay
08.2021 - 03.2023
- Established rapport with regular customers through personalized service experiences, encouraging loyalty visits and positive word-of-mouth referrals from satisfied guests.
- Carefully interviewed, selected, trained, and supervised all FOH staff.
- Maintained a clean and inviting atmosphere within the restaurant by implementing strict cleanliness standards for both staff members and the dining area itself.
- Organized, promoted, and hosted a variety of special events including comedy shows, sport watch parties, karaoke, Trivia nights etc.
- Managed all aspects of ordering, procurement, and inventory oversight to ensure optimal stock levels and minimize waste.
- Leveraged strong interpersonal skills to Develop and maintain strong partnerships with vendors and brand representatives, ensuring optimal product offerings, exclusive brand deals, and advantageous pricing agreements.
Bartender
Broadway Brewhouse
05.2018 - 08.2021
- Managed working knowledge of over 100 rotating Craft beers, which led to increased sales and better customer experience.
- Successfully handled high volume bar shifts with a small team, 250+ tabs, while maintaining great customer service.
- Cultivated and maintained relationships with a large number of regular guests.
- Upheld high-level standards for cleanliness and service.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Bartender, Manager
South Street Crab Shack & Dive Bar
01.2014 - 05.2018
- Bartender for 2 years.
- Promoted to management after 2 years of dependable service.
- Responsible for bar inventory and ordering.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Oversaw, secured, and deposited daily cash flow of $5,000 or more.
- Developed strong relationships with suppliers, negotiating favorable pricing on beverage orders.
- Ran a team of up to 20 people on busy shifts with sales averaging $15,000.
- Managed staff scheduling of 40+ employees to optimize coverage during peak hours and minimize labor expenses.
Bartender
Sullivans Downtown
01.2008 - 12.2012
- Casual fine dining atmosphere with a focus on craft cocktail, wine knowledge.
- Bartender for banquet events of up to 200 people.
Education
GED -
Davenport West High School
Davenport, IA06.2002
Skills
- Customer Service
- Business/Financial Management
- Employee Management
- Problem Solver
- Effective Communication
- Engaging personality
- Highly reliable
- Licensed with TN Alcohol Beverage Commission
Timeline
Assistant Restaurant Manager
Gaylord Opryland Resort & Convention Center
08.2023 - Current
Bar Manager
The Mainstay
08.2021 - 03.2023
Bartender
Broadway Brewhouse
05.2018 - 08.2021
Bartender, Manager
South Street Crab Shack & Dive Bar
01.2014 - 05.2018
Bartender
Sullivans Downtown
01.2008 - 12.2012
GED -
Davenport West High School
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