Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
GeneralManager

MARCUS VALERIUS GONCALVES

Lauderhill,USA

Summary

Accomplished General Manager with a successful history at leading Darden brands such as Bahama Breeze Island Grille, Red Lobster Seafood; also Porsche Cars of North America (PCNA). Recognized for excelling in Operations Management and Leadership, receiving numerous accolades from Darden Brands. Skilled in implementing strategies that drive sales, enhance team member retention, and improve profitability while fostering a goal-oriented, guest-centric team. Proven expertise in Change Management, Problem Resolution/Situational Leadership, and Business Analysis, driving organizational growth and enhancing guest relationships, service, and hospitality.

Overview

27
27
years of professional experience

Work History

General Manager

Bahama Breeze Island Grille
08.2019 - 05.2025
  • Streamlined operational workflows to enhance productivity and reduce costs across multiple departments.
  • Implemented performance metrics to track efficiency and improve team accountability in daily operations.
  • Led cross-functional teams to execute strategic initiatives resulting in improved service delivery and customer satisfaction.
  • Analyzed operational data to identify trends, driving process improvements that resulted in increased efficiency.
  • Fostered a culture of continuous improvement through mentoring staff on best practices and operational excellence.
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
  • Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
  • Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
  • Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
  • Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular auditschecks.
  • Analyzed customer feedback and identified areas for improvement to drive business success.
  • Led cross-functional teams for successful completion of projects, resulting in increased productivity.
  • Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.
  • Spearheaded change management initiatives that facilitated organizational transformations while minimizing disruption to ongoing operations.
  • Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
  • Achieved company-wide recognition for leadership excellence, mentoring high-performing team that consistently exceeded operational goals and objectives.
  • Achieved operational excellence by continuously evaluating and refining processes, employing data analytics to inform decision-making and identify areas for improvement.
  • Led cross-functional teams to address critical operational challenges, fostering collaborative approach that leveraged diverse skills and perspectives.
  • Drove company's expansion into new markets by developing and executing comprehensive operational strategy that addressed local regulatory and market challenges.

Director of Operations

Red Lobster Seafood
07.2005 - 08.2019
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, Darden Brand specific practices, company procedures, and technology systems.
  • Opened 1 unit internationally (Brazil).
  • Two time Diamond Club Winner and two time People Development award winner (award given to only 3 leaders out of 750 GMs).
  • Capitan Chair Award Winner (Development of GMs).
  • Developed strategic initiatives to enhance organizational performance and drive company growth.
  • Led cross-functional teams to implement process improvements that increased operational efficiency.
  • Fostered a culture of continuous improvement by mentoring staff on best practices and innovative solutions.
  • Established key performance indicators to measure success and ensure alignment with corporate objectives.
  • Collaborated with executive leadership to define long-term strategic goals and resource allocation strategies.
  • Analyzed market trends to identify opportunities for growth and competitive advantage in business operations.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Increased company revenue by streamlining processes and implementing cost-saving measures.
  • Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.

General Sales Manager

Inskip Porsche
07.1998 - 11.2004
  • Motivated Sales Team to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Developed training programs that enhanced team performance and product knowledge among sales staff.
  • Collaborated with marketing teams to design targeted advertising initiatives, resulting in improved lead generation.
  • Oversaw inventory management processes, optimizing stock levels to meet sales demands efficiently.
  • Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
  • Winner of Premier Porsche (highest Guest Satisfaction via CSI).
  • Mentored junior sales staff, fostering a culture of continuous improvement and professional development within the team.
  • Evaluated operational workflows regularly, identifying opportunities for process enhancements that increased overall efficiency.
  • Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
  • Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
  • Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
  • Streamlined communication channels between sales, marketing, and customer service departments to ensure a cohesive approach to business development.
  • Reduced operational costs by identifying inefficiencies within the sales process and recommending targeted improvements.
  • Attended industry events and conventions to expain sales opportunities.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Implemented systems and procedures to increase sales.
  • Winner of Highest Boxster Sales in the country 3 consecutive years.

Education

Master of Science - International Business Management

Johnson & Wales University
Providence, RI
01.2002

Skills

  • Leadership development
  • Effective problem resolution
  • Sales strategy development and execution
  • Talent development
  • Operations Management
  • Effective leader
  • Organizational time strategies
  • Skill enhancement coaching
  • Effective team leadership
  • Relationship management
  • Skill enhancement programs
  • Verbal and written communication
  • Administrative skills
  • P&L management
  • Project management
  • Interpersonal skills
  • Business development
  • Troubleshooting expertise

Languages

Spanish - Full Professional
Portuguese - Native or Bilingual
English - Native or Bilingual

Accomplishments

  • Business Development: - Opened 12 units nationally and 2 abroad. Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
  • Developed, tested and implemented project that was able to save an average of $200,000.00$ per unit without changing Method of Operations.
  • Became HP General Manager in 2 different Brands for Darden.
  • Constantly on the top 10% quartile on Operations Score Card/Diamond Club topping the list 2 times for fiscal year.
  • Used Microsoft Excel to develop inventory tracking spreadsheets and many other operational tools (Labor, Declining Budgets, Weekly P&L only to name a few).
  • Supervised team of 90 to 120 staff members.

Timeline

General Manager

Bahama Breeze Island Grille
08.2019 - 05.2025

Director of Operations

Red Lobster Seafood
07.2005 - 08.2019

General Sales Manager

Inskip Porsche
07.1998 - 11.2004

Master of Science - International Business Management

Johnson & Wales University

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