Marcus Vaughn
Belleville
Summary
Operations leader with extensive experience at Element Fleet, specializing in logistics coordination and team management. Proven ability to optimize vehicle maintenance processes and maintain compliance, resulting in improved customer satisfaction. Recognized for strong attention to detail and effective problem-solving skills, contributing to enhanced efficiency in high-pressure environments.
Overview
18
18
years of professional experience
Work History
Fleet Coordinator
Element Fleet
01.2022 - Current
- Duties are to oversee maintenance, handle logistics, and ensure compliance with regulations.
- This role often involves scheduling maintenance, managing driver schedules, and coordinating vehicle repairs.
- While also insuring routes are still covered while units are being repaired.
Firefighter
Highland Park Fire Dept
Highland Park
01.2008 - Current
- Respond to emergencies, extinguish fires, rescue victims, provide medical assistance, and participate in fire prevention activities.
- Firefighters also maintain equipment, conduct training exercises, and educate the public on fire safety.
Operations Manager
Avis/Budget
01.2019 - 01.2022
- Oversee the daily operations of a car rental location, including customer service, staffing, and vehicle maintenance.
- They are responsible for ensuring smooth operations, profitability, and customer satisfaction.
- This role involves managing a team 100 between Avis and budget rental, handling customer complaints, and contributing to the budget.
Disbursement Analyst Team leader / Underwriter Team leader
Rocket Mortgage
01.2012 - 01.2022
- Building teams members up to further their career
- Pull daily production reports
- Take escalated phone calls
- Work close with internal teams to disburse clients funds.
- Monthly 1on1 reviews
- Appraisal review
- Set necessary repairs to close loan
- Review Comps in area for risk management
Production Body dept
FCA
Toledo
01.2014 - 01.2016
- Attaching various vehicle parts like doors, hoods, seats, and interior components to the vehicle chassis on the assembly line.
- Recording production information and tracking quality metrics
- Receiving and transporting parts from storage areas to the production line.
Education
EMT- Program -
Wayne County Community College
Detroit, MI01.2008
Firefighter 1&2 -
Oakland Fire Academy
Troy, MI01.2006
Skills
- Attention to detail
- Excellent communication skills
- Adapting
- Works great under pressure
- Customer service
- Organizational skills
- Vehicle maintenance
- Logistics coordination
- Operational oversight
- Team leadership
- Quality assurance
- Data analysis
- Problem solving
- Time management
- Budgeting and financial skills
- Scheduling and dispatching
References
References available upon request.
Timeline
Fleet Coordinator
Element Fleet
01.2022 - Current
Operations Manager
Avis/Budget
01.2019 - 01.2022
Production Body dept
FCA
01.2014 - 01.2016
Disbursement Analyst Team leader / Underwriter Team leader
Rocket Mortgage
01.2012 - 01.2022
Firefighter
Highland Park Fire Dept
01.2008 - Current
EMT- Program -
Wayne County Community College
Firefighter 1&2 -
Oakland Fire Academy
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