Marcus Voorhees
Elmira
Summary
After 10+ years of work experience, I'm acknowledged for reliability and a strong work ethic, with proven adaptability to excel in independent and collaborative team settings across various sectors, including operations, customer service, retail, and culinary roles.
Overview
9
9
years of professional experience
Work History
Grounds Crew Member
Floyd’s Tree Service & Landscaping
01.2024 - Current
- Operate and maintain landscaping and grounds equipment while adhering to safety standards.
- Complete residential and commercial projects efficiently in varying weather conditions.
- Communicate with clients to ensure expectations are met and quality results delivered.
- Perform equipment inspections and support accident-prevention practices.
Operations Specialist & Grill Cook
Outback Steakhouse
01.2022 - 01.2024
- Prepared and executed 300+ meals per shift in a high-volume environment while maintaining quality standards.
- Managed product rotation and supported inventory coordination to reduce waste and shortages.
- Maintained full compliance with health and sanitation regulations.
- Coordinated with team members to streamline service flow and reduce wait times.
- Selected for peak and holiday shifts due to reliability and performance under pressure.
- Provided front-of-house support by greeting guests, assisting with seating, and managing customer flow during short-staffed or peak periods.
Operations Manager (Contract)
Rosar’s Bar & Grill
01.2021 - 01.2022
- Oversaw kitchen operations including preparation, plating, sanitation, and workflow coordination.
- Implemented process improvements to increase efficiency and customer satisfaction.
- Managed multiple responsibilities during peak service periods.
Kitchen & Service Supervisor / Head Cook
Beefeaters Tavern
01.2017 - 01.2022
- Managed solo shifts overseeing food preparation, service, cash handling, and customer interactions.
- Maintained high standards of quality and efficiency in a fast-paced setting.
- Trained and mentored new staff to improve team performance.
- Oversaw inventory tracking and vendor communication to prevent shortages and control costs.
Service Assistant
Heidi Ho’s Food Truck
01.2020 - 01.2021
- Supported high-volume event service, serving 100+ customers daily.
- Processed cash and POS transactions accurately.
- Managed setup, breakdown, inventory tracking, and restocking at mobile locations.
Education
Culinary Arts Program
Tompkins Cortland Community College
01.2017
Skills
- Operations & Workflow Management
- High-Volume Task Prioritization
- Team Leadership & Staff Training
- Inventory Control & Stock Management
- Customer Service & Conflict Resolution
- Safety & Regulatory Compliance
- Process Improvement & Efficiency
- Equipment Operation & Maintenance
- Cash Handling & POS Systems
- Independent Shift Management
- Strong Communication Skills
- Dependability & Strong Work Ethic
- Strong Problem Solving Skills
Timeline
Grounds Crew Member
Floyd’s Tree Service & Landscaping
01.2024 - Current
Operations Specialist & Grill Cook
Outback Steakhouse
01.2022 - 01.2024
Operations Manager (Contract)
Rosar’s Bar & Grill
01.2021 - 01.2022
Service Assistant
Heidi Ho’s Food Truck
01.2020 - 01.2021
Kitchen & Service Supervisor / Head Cook
Beefeaters Tavern
01.2017 - 01.2022
Culinary Arts Program
Tompkins Cortland Community College