Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Marcus Walker

Monroe,NC

Summary

To obtain a position in a great company that will enhance my abilities is to grow as well as my capabilities to grow within a company that offers career building opportunities. Excellent decision making and problem-solving skills as well as meeting the challenges of a constantly fluctuating business environment

Overview

6
6
years of professional experience

Work History

Auto Insurance Agent

TTEC
Charlotte, NC
03.2023 - 01.2024
  • Developed and maintained relationships with existing customers to ensure satisfaction and renewals.
  • Processed applications, endorsements, cancellations, reinstatements, audits, and renewals efficiently and accurately.
  • Utilized an automated system for rating plans, generating proposals, issuing policies, tracking payments.
  • Served as a resource for colleagues who were unfamiliar with certain aspects of auto insurance products.
  • Provided assistance in resolving complaints filed by customers against the company.

Customer Service Lead Manager

Apple
Charlotte, NC
01.2021 - 07.2022
  • Experience troubleshooting customer service inquiries via email related to software, billing, account access, and other customer support needs that may arise Excellent organizational and communication skills.
  • Learns quickly and enjoys challenges.
  • Customer service focus and passion for support.
  • Creative and curious solution finder.
  • Ability to work well in a dynamic, fast changing environment that requires a high degree of multitasking with minimal supervision
  • Directed customer service staff activities, including training, coaching and performance management.

Technical Support

Verizon Wireless
Charlotte
01.2018 - 12.2019
  • Troubleshooting system, equipment and application errors with both employees and customers
  • Maintain a friendly and helpful demeanor always to ensure that the customer's needs are completely satisfied
  • Update and ensure accuracy of existing customers accounts in a timely manner
  • Organize daily follow ups to ensure timely resolutions
  • Assist teammates & management with researching & updating business & personal accounts.

Customer Service Rep

Sprint Wireless
Charlotte
02.2020
  • Experience troubleshooting customer service inquiries via email related to software, billing, account access, and other customer support needs that may arise
  • Excellent organizational and communication skills
  • Learns quickly and enjoys challenges
  • Customer service focus and passion for support
  • Creative and curious solution finder
  • Ability to work well in a dynamic, fast changing environment that requires a high degree of multitasking with minimal supervision.

Education

Associates Degree in Communications -

Columbia International University

Skills

  • Proficient in Microsoft Word
  • Excel and PowerPoint
  • Very knowledgeable
  • Tech Savvy
  • Fast learner and able to work under pressure
  • Works extremely well in a team environment and has the ability to motivate and push co-workers
  • Client Account Management
  • Consultative Sales Techniques

Volunteer Experience

Men's Shelter of Charlotte, Charlotte, NC, 2018 - 2022, Assisted in assessing clients to determine their eligibility for programs and their statutory backgrounds, Researched referral programs to assist clients in obtaining services offered by the state, Provided support in helping clients transition into their new homes, ensuring that they are made comfortable, Ensured that clients' needs regarding everyday activities are fulfilled while remaining within the parameters of the facility protocol

Timeline

Auto Insurance Agent

TTEC
03.2023 - 01.2024

Customer Service Lead Manager

Apple
01.2021 - 07.2022

Customer Service Rep

Sprint Wireless
02.2020

Technical Support

Verizon Wireless
01.2018 - 12.2019

Associates Degree in Communications -

Columbia International University

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Marcus Walker