Marcus Walker
Highland,IL
Summary
Proven leader at Southern Illinois University Edwardsville, adept in staff management. Expert employee motivation, I streamlined operations and significantly improved customer satisfaction through effective problem-solving and strategic staff development. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success.
Overview
24
24
years of professional experience
Work History
Supervisor
Southern Illinois University Edwardsville
Edwardsville, IL
11.2008 - Current
- Oversee daily operations of a department of 25-45 BSWs/BSSFs ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and morale.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient job restructuring and setting clear expectations for staff members.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Devised and implemented processes and procedures to streamline operations.
Sub-Foreman
Southern Illinois University Edwardsville
Edwardsville, IL
07.2003 - 11.2008
- Maximized crew productivity by delegating tasks based on individual strengths and skillsets.
- Checked equipment to determine if maintenance was required.
- Ensured timely completion of projects through proactive scheduling and resource allocation.
- Trained workers in proper methods, equipment operation and safety procedures.
Building Service Worker
Southern Illinois University Edwarsville
Edwardsville, IL
10.2000 - 07.2003
- Completed assigned work orders in a timely manner to ensure minimal disruption to building occupants'' daily activities.
- Identified potential safety hazards through routine checks of supplies, equipment and environment.
- Maintained positive relationships with building occupants through courteous interactions while addressing their concerns or requests.
- Assisted with the preparation and coordination of special events held within the building by setting up necessary equipment and furniture arrangements.
- Collaborated with fellow Building Service Workers to accomplish larger projects efficiently while adhering to strict deadlines.
Education
No Degree - Industrial Psychology
Southern Illinois University Edwardsville
Edwardsville, ILSkills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Inventory Control
- Staff Development
- Staff Discipline
Timeline
Supervisor
Southern Illinois University Edwardsville
11.2008 - Current
Sub-Foreman
Southern Illinois University Edwardsville
07.2003 - 11.2008
Building Service Worker
Southern Illinois University Edwarsville
10.2000 - 07.2003
No Degree - Industrial Psychology
Southern Illinois University Edwardsville