Marcus Walker
Highland,IL
Summary
Proven leader at Southern Illinois University Edwardsville, adept in staff management. Expert employee motivation, I streamlined operations and significantly improved customer satisfaction through effective problem-solving and strategic staff development. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success.
Overview
24
24
years of professional experience
Work History
Supervisor
Southern Illinois University Edwardsville
11.2008 - Current
- Oversee daily operations of a department of 25-45 BSWs/BSSFs ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and morale.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient job restructuring and setting clear expectations for staff members.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Devised and implemented processes and procedures to streamline operations.
Sub-Foreman
Southern Illinois University Edwardsville
07.2003 - 11.2008
- Maximized crew productivity by delegating tasks based on individual strengths and skillsets.
- Checked equipment to determine if maintenance was required.
- Ensured timely completion of projects through proactive scheduling and resource allocation.
- Trained workers in proper methods, equipment operation and safety procedures.
Building Service Worker
Southern Illinois University Edwarsville
10.2000 - 07.2003
- Completed assigned work orders in a timely manner to ensure minimal disruption to building occupants'' daily activities.
- Identified potential safety hazards through routine checks of supplies, equipment and environment.
- Maintained positive relationships with building occupants through courteous interactions while addressing their concerns or requests.
- Assisted with the preparation and coordination of special events held within the building by setting up necessary equipment and furniture arrangements.
- Collaborated with fellow Building Service Workers to accomplish larger projects efficiently while adhering to strict deadlines.
Education
No Degree - Industrial Psychology
Southern Illinois University Edwardsville
Edwardsville, ILSkills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Inventory Control
- Staff Development
- Staff Discipline
Timeline
Supervisor
Southern Illinois University Edwardsville
11.2008 - Current
Sub-Foreman
Southern Illinois University Edwardsville
07.2003 - 11.2008
Building Service Worker
Southern Illinois University Edwarsville
10.2000 - 07.2003
No Degree - Industrial Psychology
Southern Illinois University Edwardsville
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