Marcus Waters
Philadelphia,PENNSYLVANIA
Summary
Dynamic and dedicated professional with extensive experience in customer service at Wawa and roofing at Kurtz Construction. Proven ability to enhance customer satisfaction through effective problem-solving and clear communication. Skilled in roof installation and safety protocols, consistently achieving positive outcomes and fostering strong relationships with clients and team members.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Roofer
Kurtz Construction
12.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Customer Service Associate
Wawa
11.2022 - 03.2025
- Maintained a high level of product knowledge, providing accurate information to customers.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Made food and drinks and also did facilities
Customer Service Associate
Burger King
04.2022 - 11.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Education
EMERGENCY MEDICAL TECHNICIAN - Pre Hospital Care
Rapid Response EMT
Minnesota City, MNFF1 - Firefighter
Delaware County Emergency Service Training Center
Folcroft, PA12.2024
High School Diploma -
Hillfreedman World Academy
Mount Airy Pa 06.2024
Skills
- Roof installation
- Quick learner
- Team player
- Roofing
- Power tools operation
- All-weather worker
- Maintenance and repairs
- Customer service
- Workplace safety
- Clear communicator
- Safety training
- Equipment operation
- First aid training
- Relationship building
- Safety protocols
Certification
FF1
Hazmat Ops
BlS/ First Aid
CPR
Timeline
Roofer
Kurtz Construction
12.2024 - Current
Customer Service Associate
Wawa
11.2022 - 03.2025
Customer Service Associate
Burger King
04.2022 - 11.2022
EMERGENCY MEDICAL TECHNICIAN - Pre Hospital Care
Rapid Response EMT
FF1 - Firefighter
Delaware County Emergency Service Training Center
High School Diploma -
Hillfreedman World Academy
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