Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marcus Watts

Fountain Inn,SC

Summary

Dedicated IT professional with a strong commitment to growth and learning in the technical support field. Eager to leverage my talents gained through current employment, undergraduate studies, and technical studies. Sufficient knowledge of operating systems, excellent communication skills, and a collaborative approach. Demonstrated flexibility in prioritizing tasks, punctuality, and accountability. Proven history of fostering positivity and support to meet team, individual, and management objectives.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Production IT Support Specialist

ZF Transmissions, LLC
Gray Court, SC
08.2023 - Current
  • Configured, troubleshot, and repaired various scanners and printers (Cognex, Zebra, Honeywell, Symbol)
  • Maintained the reliability, security, and efficiency of Production IT systems and services
  • Managed daily ticket tracking and resolution through BMC Remedy
  • Handled online and offline backups and restorations using Acronis
  • Provided patch management, vulnerability tracking, and whitelisting through Trellix ePolicy Orchestrator and McAfee Solidifier

IT Associate

Luxor Scientific, LLC
Greenville, SC
10.2022 - 08.2023
  • Managed onboarding and asset requests
  • Resolved daily tickets using Spiceworks Help Desk
  • Oversaw inventory and mobile device management
  • Monitored cloud-based and on-premise AD environments
  • Provided onsite and remote assistance for clients
  • Monitored Bitdefender anti-virus software
  • Deployed user accounts, licenses, and permissions across multiple applications (Microsoft 365, Dynamics CRM, Azure AD)

Press Operator

Autokiniton
Fountain Inn, SC
08.2019 - 01.2022
  • Maintained productivity by setting and enforcing deadlines
  • Collaborated with technicians to diagnose equipment breakdowns and address quality issues
  • Performed troubleshooting to diagnose problems before escalation

Education

Bachelor of Science - Business Administration

College of Charleston
Charleston, SC
05.2013

Skills

  • Patch management
  • Network troubleshooting
  • Problem solving
  • Risk Assessment
  • Ticket Management
  • Backup and Recovery
  • Remote Technical Support
  • Cybersecurity Awareness
  • Vulnerability Management

Certification

  • CompTIA A+ Certification
  • CompTIA Security+ Certification
  • ISC2 Certified in Cybersecurity

Timeline

Production IT Support Specialist

ZF Transmissions, LLC
08.2023 - Current

IT Associate

Luxor Scientific, LLC
10.2022 - 08.2023

Press Operator

Autokiniton
08.2019 - 01.2022

Bachelor of Science - Business Administration

College of Charleston

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