Marcus Weaver
El Paso
Summary
Professional with comprehensive experience in managing and developing training programs. Known for strong focus on team collaboration and achieving measurable results. Demonstrates adaptability and reliability, delivering impactful training solutions and fostering employee growth. Possesses skills in instructional design, curriculum development, and performance evaluation, coupled with excellent communication and leadership abilities.
Overview
18
18
years of professional experience
Work History
Training Supervisor
Maximus
03.2025 - Current
- Developed and implemented comprehensive training programs to enhance employee skills and performance.
- Monitored training effectiveness through evaluations and feedback, adjusting content as necessary.
- Led onboarding sessions for new hires, ensuring smooth integration into company culture and processes.
- Collaborated with management to identify training needs and align programs with organizational goals.
- Mentored junior trainers, providing guidance on best practices in instructional design and delivery.
Training and Development
Maximus
05.2023 - 03.2025
- Worked directly with Training Manager as point of contact/interim lead for evening shifts or business need.
- Managed the learning management system (LMS) to track employee progress, support training records, and generate reports for management on training metrics.
- Equipped new trainers with the essential skills and feedback for effective class facilitation through onboarding and mentorship.
- Supported the development and process of training programs to help learners more effectively keep and apply new skills.
- Supplied necessary training, coaching, and mentoring to employees and inexperienced staff in job-specific tasks.
Internal Support Group
Maximus
11.2014 - 05.2023
- Provided expert consolations to frontline CSRs and name trends to develop new or updated scripts and/or suggesting process improvements.
- Maintained up-to-date knowledge of healthcare plans available and their associated guidelines/limitations/regulations, processing procedures, and CCO policies.
- Conducted training sessions for employees on new software applications and technology updates.
Store Retail Manager
Maha Anyana Costume Jewelry and Accessories
04.2014 - 08.2015
- Completed store operational requirements by scheduling and assigning employees, following up on work results.
- Decided marketing strategy changes by reviewing operating financial statements and departmental sales records.
- Supplied necessary training, coaching, and mentoring to employees and inexperienced staff in job-specific tasks.
- Completed routine store inventories.
Shipping and Receiving
Georgia Pacific
11.2007 - 04.2014
- Conducted comprehensive audits of shipping and receiving processes, finding, and rectifying inefficiencies.
- Oversaw shipping and receiving duties, organizing shipments efficiently for prompt delivery to customers.
- Enhanced warehouse efficiency by streamlining shipping and receiving process.
Education
Bachelor of Arts Degree - Business Management and Administration
Faith Grant College
Birmingham, Alabama05.2000
Skills
- Management
- Training and Development
- Scheduling
- Mentorship
- Coaching and mentoring
- Train-the-trainer
Timeline
Training Supervisor
Maximus
03.2025 - Current
Training and Development
Maximus
05.2023 - 03.2025
Internal Support Group
Maximus
11.2014 - 05.2023
Store Retail Manager
Maha Anyana Costume Jewelry and Accessories
04.2014 - 08.2015
Shipping and Receiving
Georgia Pacific
11.2007 - 04.2014
Bachelor of Arts Degree - Business Management and Administration
Faith Grant College