Marcus Whitfield
Moreno Valley,CA
Summary
Seasoned professional with a proven track record in the field of Airport Aviation enhancing operational efficiency and ramp safety with over 11 year experience. A dedicated and motivated employee who showcases a proven track record in task management, problem-solving, adapting and dependable. Leveraging skills in load planning coordination, relationship building, effective communicator. I've significantly improved work, team performance and service quality, embodying a results-driven approach with a blend of key hard and soft skills. A team player and keeps safety as the top priority.
Overview
12
12
years of professional experience
Work History
Program Leader
Think Together, Inc
Moreno Valley, CA
09.2024 - Current
- Implemented strategies to promote positive behavior among students.
- Managed daily operations of classroom educators, administrative teams and school employees to align with student needs.
- Offered expertise in enhancing social development abilities, including problem-solving and conflict resolution.
- Provided support for homework assignments, projects, and tests.
- Maintain safety protocols during school program events.
Care Provider
In Home Supportive Services
Riverside, CA
07.2023 - Current
- Provided compassionate and attentive care to increase patient and family comfort.
- Coordinated appointment confirmations and arranged timely client transport.
- Collaborated in developing and preparing meals to align with dietary guidelines.
Custodian I
Reach Leadership Steam Academy
Riverside, CA
02.2024 - 05.2024
- Safeguarded educational facilities and assets by securing premises.
- Executed daily comprehensive cleaning routines across classrooms and frequently used areas in school facilities to ensure safety standards.
- Maintained physical endurance by walking and standing for prolonged durations.
- Managed appropriate storage procedures for all equipment.
Ramp Supervisor
Prime Flight Aviation
San Bernardino, CA
12.2020 - 02.2024
- Enhanced ramp safety through routine inspections and new safety protocols.
- Increased operational efficiency through effective task delegation and optimized scheduling.
- Enhanced aircraft departure schedules by effectively strategizing, aligning efforts and ensuring clear communication within the team.
- Enhanced service quality and resolved aircraft servicing issues through collaboration with key airline personnel.
- Maintained cleanliness and performed safety checks throughout all designated aircraft areas.
Lead Ramp Service Agent
United Ground Express
Ontario, CA
08.2019 - 07.2021
- Enhanced ramp safety by implementing strict protocols and training sessions for team members
- Maintained a high level of customer satisfaction through prompt and professional service
- Provided hands-on leadership during challenging weather conditions or unexpected disruptions to normal operations
- Guided aircraft into and out of parking positions using hand signals
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs
Lead Ramp Agent
Delta Global Services
Ontario, CA
07.2017 - 04.2020
- Enhanced ramp safety by consistently enforcing proper procedures and guidelines
- Maintained accurate records for flight schedules, delays, and cancellations to ensure smooth operations
- Boosted team morale by fostering a positive work environment and providing clear communication channels
- Increased on-time performance through proactive identification and resolution of potential issues prior to departure
Ramp Service Agent
Horizon Air
Los Angeles, CA
10.2012 - 06.2017
- Operated ground support equipment proficiently, ensuring timely completion of tasks
- Provided exceptional customer service by addressing passenger inquiries and resolving issues promptly
- Assisted in maintaining a clean and organized ramp area, contributing to a safe work environment
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 70 daily flights
Education
High School Diploma -
Valley View High School
Moreno Valley, CA06-2012
Some College (No Degree) - Business Administration and Management
El Camino College
Torrance, CASkills
- Task Management
- First Aid Certification
- Problem-Solving Skills
- Load Planning Coordination
- Effective Time Management
- Proficient in Multitasking
- Emotional Assistance
- Relationship building
Timeline
Program Leader
Think Together, Inc
09.2024 - Current
Custodian I
Reach Leadership Steam Academy
02.2024 - 05.2024
Care Provider
In Home Supportive Services
07.2023 - Current
Ramp Supervisor
Prime Flight Aviation
12.2020 - 02.2024
Lead Ramp Service Agent
United Ground Express
08.2019 - 07.2021
Lead Ramp Agent
Delta Global Services
07.2017 - 04.2020
Ramp Service Agent
Horizon Air
10.2012 - 06.2017
High School Diploma -
Valley View High School
Some College (No Degree) - Business Administration and Management
El Camino College
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