Marcus Whitfield
Fort Worth,TX
Summary
Proven Shift Leader at Captain D’s, adept in food safety and customer service, enhanced customer satisfaction through effective team training and feedback systems. Skilled in food preparation and presentation, significantly reduced wait times and food waste, ensuring compliance with health standards. Demonstrated adaptability and leadership, driving team performance and operational efficiency. Diligent Cook possessing excellent cooking skills and strong knowledge of food safety. Proficient in maintaining well-stocked, organized and clean kitchen areas to maximize productivity. Dedicated team player with punctual nature and open communication style dedicated to working hard. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Backline Cook
Arby’s
08.2024 - 09.2024
- Maximized food quality with meticulous attention to recipe instructions and ingredient specifications.
- Supported fellow team members in maintaining a clean and organized workspace for optimal productivity.
- Reduced food waste by properly storing, rotating, and utilizing ingredients within their shelf life.
- Ensured compliance with local health department standards by keeping accurate records of food temperatures, equipment maintenance schedules, and sanitation checklists.
- Demonstrated adaptability when facing unexpected challenges in the fast-paced kitchen environment.
Shift Leader
Captain D’s
03.2021 - 09.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
- Enhanced customer experience with introduction of feedback system to gather insights.
Education
Arsenal Technical High School
Indianapolis, INSkills
- Food safety knowledge
- Food Preparation
- Knife Skills
- Frying techniques
- Food presentation
- Ingredient Identification
- Customer Service
Certification
I have my SafeServ also
Timeline
Backline Cook
Arby’s
08.2024 - 09.2024
Shift Leader
Captain D’s
03.2021 - 09.2024
Arsenal Technical High School
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