Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marcus Wilkes

Sacramento,CA

Summary

Polished, licensed individual offering excellent leadership and customer service skills. Experienced in all areas of pest control for both commercial and residential customers. Pursuing managment position where great skills coupled with positive attitude will help build upon company success.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Service Technician

Advanced IPM
03.2022 - 06.2023
  • Prepared reports and kept detailed records of pest control activities.
  • Responded to customer inquiries and complaints regarding pest control services and solutions.
  • Successfully conducted integrated pest management practices in residential, commercial and industrial settings.
  • Fostered excellent service leading to positive online reviews.

Branch Manager

Crossfire Pest Control
01.2018 - 02.2022
  • Implemented incentive based rewards programs to keep branch sales strong and morale high.
  • Responsible for QC audits to ensure accuracy, quality and compliance with federal and state regulations.
  • Managed team of 10 people with great results.
  • Achieved year-over-year revenue growth surpassing annual sales targets consistently.
  • Used KPI to analyze trends and identify areas of improvement.

Education

Business

Folsom Lake College
Folsom, CA
04.2025

Skills

  • Corrective Training
  • Pest Management Techniques
  • Project Estimation and Bidding
  • New Hire Training
  • Verbal and Written Communication
  • Leading Team Meetings
  • Office Management
  • Client Relations and Retention

Certification

  • Pest Control License - OPR#13589

Timeline

Service Technician

Advanced IPM
03.2022 - 06.2023

Branch Manager

Crossfire Pest Control
01.2018 - 02.2022

Business

Folsom Lake College

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Marcus Wilkes