Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marcus Williams

Thibodaux,LA

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

8
8
years of professional experience
1
1
Certification
4
4
years of post-secondary education

Work History

Laundry Worker

Thibodaux Regional Health System
11.2024 - Current
  • Adhered to strict hygiene standards to maintain a clean and sanitized workspace at all times.
  • Supported team members in achieving daily goals, assisting with workload distribution when necessary.
  • Delivered consistent results under pressure, maintaining high-quality output during peak periods or staff shortages.
  • Retrieved and sorted soiled linen
  • Record and documented the amount of soiled linen processed.
  • Operated industrial washer and appropriately determined the required setting for different linen types.
  • Examined dried clothes to identify stains, tears and issues.

Electrician's Secondary Hand

Electrician's Helper
03.2023 - 04.2023
  • Ensured that the required materials were present and fit for use
  • Acted has back-up to the main Electrician's Hand
  • Assisted in the installation of light fixtures and home wiring

Sales Associate

Wal-Mart
03.2022 - 08.2022
  • Stocking merchandise and ensuring they were ready for sale.
  • Assisted customer with any issues or questions they had.
  • Regularly was called upon to assist with online orders.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Lawn Care Specialist

Independent Lawn Care Service
01.2017 - 12.2021
  • Maintained the lawns of 10 customers
  • Kept lawns freshly cut at 2-week intervals
  • Maintained a friendly demeanor while interacting with customers
  • Achieved strong client relationships by consistently delivering high-quality results that met or exceeded expectations.
  • Managed inventory effectively by maintaining adequate supplies of necessary tools, equipment, materials without exceeding budget constraints.
  • Maintained customer satisfaction with timely and efficient completion of tasks.
  • Increased client retention by addressing concerns promptly and offering customized solutions.
  • Delivered exceptional customer service, leading to positive reviews and referrals.
  • Maintained and serviced lawn care equipment to enhance longevity.
  • Removed weeds, hazards, and debris from common pathways to improve usability.

Education

Associate of Applied Science - Business Administration

Fletcher Technical Community College
Thibodaux, LA
08.2021 - Current

High School -

Thibodaux High School
Thibodaux, LA
01.2021

Skills

  • Dependable and hardworking
  • Associate Microsoft PowerPoint Specialist
  • Associate Microsoft Word Specialist
  • Organized
  • Diligent
  • Listening skills
  • Multi-tasking strength
  • Problem-solving skills
  • Excellent people skills
  • Workplace cleanliness
  • Exceptional customer service
  • Verbal/written communication

Certification

Microsoft Office Specialist: Word Associate (2019)

Microsoft Office Specialist: PowerPoint Associate (2019)

QuickBooks Certified User Online

Timeline

Laundry Worker

Thibodaux Regional Health System
11.2024 - Current

Electrician's Secondary Hand

Electrician's Helper
03.2023 - 04.2023

Sales Associate

Wal-Mart
03.2022 - 08.2022

Associate of Applied Science - Business Administration

Fletcher Technical Community College
08.2021 - Current

Lawn Care Specialist

Independent Lawn Care Service
01.2017 - 12.2021

High School -

Thibodaux High School

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Marcus Williams