Marcus Williams

Salary: GS6

Hours per week: 40 hours per week full time

Program Support Assistant

Duties, Accomplishments and Related Skills:

• Analyzed program information to present innovative solutions to program supervisors.
• Managed information flow on behalf of program supervisors using HSRM, CPRS and other organizational systems.
• Trained and supervised employees on office policies and procedures. Instructor for three new hire training classes.
• Managed data and correspondence to secure information across complex landscapes of organizational departments.
• Remained solutions-oriented in face of complex problems to assist management and overall departmental direction.
• Developed and implemented strategies to streamline office operations.

Supervisor: Lucky Lawhorn (682) 847-3955

Okay to contact this Supervisor: Yes

Salary: GS5

Hours per week: 40 hours per week full time

Travel Assistant

Duties, Accomplishments and Related Skills:

• Strong knowledge of computer applications to include Vet Ride Scheduling software, Beneficiary Self Service System (BTSSS), Microsoft Office products, VISTA, CPRS, and Excel spreadsheets.
• Plans and provides clerical services essential to the operations of Community Care consult verification and claims processor.
• Assist in arranged transportation for Veterans using VetRide and Veterans Transportation Services (VTS). Coordinate all modes of transportation options to include but not limited to special mode, VA owned and operated vehicles, paid contracted drivers, and public transit.
• Used Vista and BTSSS to confirm medical appointments, reports and correspondence of all patients travel arrangements.
• Provides customer service by answering phones inquiries, reviewing scheduled medical appointments, verifying physician's community care consults and secure messages while solving complex problems.
• Opens patient funds accounts by recording account information, processing customer adjustments and transferring patient's records upon request.
• Knowledge of review process to make determination on ambulance bills and if the
  request for payment is legitimate or not. If customer wasn't authorized to have service
  paid for by VA, creates and mails denial letter to customer and ambulance vendor.
• Review CPRS for appointment information and determining approval of community care consults start and expiration dates within the guidelines of VHA Directives.
• Investigates authorizations, orders, and/or utilizes the Computerized Patient Record System (CPRS) to review medical records, forwards for supervisory approval and submits all documents for payment utilizing appropriate control point reference.
• Demonstrates exceptional interpersonal communication skills and work collaboratively medical center programs, community care facilities, and multidisciplinary team members in providing accessibility to care and in meeting with patient care needs, both clinical and administrative.
• Possess a thorough knowledge of applicable laws, regulations and Title 38, USC Code of Federal Regulation, VHA Directives, circulars, Medical Center policies as they apply to beneficiary travel, special mode, and VTS program.
• Appropriately review and monitor scheduling of Veterans appointments dealing with patient's eligibility for services and changes to appointments that directly affect their access into transportation vehicles and hospital.
• Investigate authorizations, orders, and/or utilizes Computerized Patient Record System (CPRS) to review medical records, forwards for supervisory approval and submits all documents for payment utilizing appropriate control point reference. Responsible for forwarding all invoices certified for payment to Financial Resource Management Service (FRMS) for processing.
• Knowledge of the review process for special transportation to Veterans requiring
  unusual accommodations, including air ambulance when required, and assuring that transportation is used in the most cost-efficient manner. Reviews all transportation contracts for special mode transports to include transplant patients.
• Establishes constructive and effective working relationships with the office staff and coordinators of Community Care providers to effectively research appointment start and end dates for veterans travel claim reimbursement.
• Verify and confirm current medical consults for travel reimbursement approval while utilizing Veteran Health Information and Technology Architecture (VISTA) software.
• Assist in arranging all modes of transportation via air ambulance, commercial air, taxi,
  ambulance, bus and/or independent transports. Corresponds with physician,
  traveler, social workers or CBOC representative and vendor to determine the most
  dependable and economical mode of transportation. Prepares appropriate
  documentation and/or scheduling for traveler according to government rates or
  substantial rates.

Supervisor: Sheketha Brown (214)518-2422

Okay to contact this Supervisor: Yes

Salary: Commission

Hours per week: 60 hours per week full time

District Sales Manager

Duties, Accomplishments and Related Skills:

• Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
• Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results
• Achieved regional sales goal of $20 million by completing audits, resolving problems, training staff members and completing action plans.
• Maximized sales performance by managing invoice payment, claims and analyzing financial stability of all clients within the district.
• Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.

Supervisor: Mickey Jeffcoat (850)419-9326

Okay to contact this Supervisor: Yes

Salary: Commission

Hours per week: 50 hours per week full time

Marketing Associate

Duties, Accomplishments and Related Skills:

• Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings 98.7%
• Increased profits by 20% utilizing Salesforce automated system for data implementation balancing, reconciling and insuring payment of clients invoices.
• Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities
• Resolved problems, improved operations and provided exceptional service.
• Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
• Prepared a variety of different written communications, reports and documents to ensure smooth operations.

Supervisor: John Caballero (850)723-1900

Okay to contact this Supervisor: Yes

• Food Service Division Financial Records Keeper for various Commands
• Managed annual budget and inventory of $2 million
• Documented and managed receipt of invoices daily
• Orchestrated positive customer experiences at all stages by overseeing quarterly budget of food service department
• Organized and oversaw food service training to educate employees on food safety, food service sanitation certification and advancement qualifications
• Demonstrated strong knowledge of school policies and program requirements.
• Coordinated and organized all dining facility inventory
• Procurement of food and cultivated strong vendor relationships
• Processed all invoices to Food Management team for certification quarterly with a 95% accuracy
• Prepared culinary student reports for meetings with school personnel.

• Optimized learning plans, quantifying student progress through test administration
• Applied various teaching aids to minimize learning gaps and effectively instruct and motivate students
• Educated students on culinary nutrition and practical lab cooking methods applying variety of instructional techniques, including hands-on curriculum
• Initiated new learning methods, promoting total student comprehension while curbing learning time
• Monitored student progress through test administration and adapted learning plans to optimize progress
• Participated in various campus memberships at each assigned school to promote academics and faculty development.
• Implemented and optimized new curriculum and day-to-day instruction to align educational strategies with industry best practices