Marcus Williams
Edmond,OK
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Windows XP, Rise Health, Athenahealth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Service Representative
RadNet
03.2023 - 01.2024
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Used Risse to schedule appointments.
Medical Assistant Extern
Associated Retina Consultants
01.2023 - 02.2023
- Created and prepared patient charts accurately for clinics and medical professionals
- Verified confidentiality of patient information and data to alleviate potential data breaches
- Obtained client medical history, medication information, symptoms and allergies
- Performed clerical duties, such as word processing, data entry, answering phones and filling
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Warehouse Associate
Amazon Warehouse
10.2022 - 01.2023
- Loaded, unloaded and moved material to and from storage and production areas
- Wrapped pallets in shrink wrap prior to loading
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations
- Consistently lifted materials weighing as much as 50+ pounds
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval
- Checked packages and merchandise for damage and notified vendors.
Cashier/Stocker/Associate
Arizona Humane Society Thrift Store
01.2018 - 02.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Restocked and organized merchandise in front lanes
- Helped customers complete purchases, locate items and join reward programs
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Lifted up to 50 pounds at once and used forklift to move heavier loads.
Education
Medical Assistant Diploma - Medical Assisting
UEI College
Mesa, AZ02.2023
High School Diploma -
Brookshire International Academy
Mesa, AZ11.2022
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Appointment Scheduling
- Patient confidentiality
- Patient Intake
- Healthcare industry understanding
- Problem-Solving
- Patient Registration
- Team Collaboration
- Punctual and Hardworking
Certification
Basic Life Support
Timeline
Patient Service Representative
RadNet
03.2023 - 01.2024
Medical Assistant Extern
Associated Retina Consultants
01.2023 - 02.2023
Warehouse Associate
Amazon Warehouse
10.2022 - 01.2023
Cashier/Stocker/Associate
Arizona Humane Society Thrift Store
01.2018 - 02.2018
Medical Assistant Diploma - Medical Assisting
UEI College
High School Diploma -
Brookshire International Academy