Marcus Williams
Richfield,MN
Summary
Accomplished leader with a proven track record at O'brien & Associates, adept in strategic planning and customer service. Excelled in staff management, boosting client satisfaction through innovative loss prevention strategies. Skilled in event marketing and problem-solving, consistently achieving goals with a focus on results.
Overview
11
11
years of professional experience
Work History
Regional Manager
O'brien & Associates
02.2022 - Current
- Oversee and manage all aspects of loss prevention operations within the designated region.
- Develop and implement strategic plans to minimize losses and shrinkage for client businesses.
- Conduct regular assessments and audits of store locations to identify vulnerabilities and areas for improvement.
- Train, mentor, and supervise a team of loss prevention specialists and associates within the region.
- Ensure compliance with company policies, procedures, and regulatory requirements related to loss prevention.
- Collaborate with store managers and corporate to address specific loss prevention concerns and develop tailored solutions.
- Analyze data and trends to identify patterns of theft or fraud, and implement proactive measures to mitigate risks.
- Investigate incidents of theft, fraud, or misconduct, and liaise with law enforcement as necessary.
- Collaborate with internal teams, including sales, operations, and training, to coordinate resources and support for client initiatives.
- Lead by example in delivering outstanding customer service, embodying professionalism, empathy, and integrity in all interactions with clients and colleagues.
Paraprofessional/Freshmen Boy's Basketball Coach
Richfield High School
05.2020 - 02.2022
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success..
- Enhanced player skills through personalized coaching and feedback.
- Acted as positive role model for team participants and in community.
- Built strong, cohesive teams by fostering a positive and supportive environment.
Event Coordinator
Normandale Community College
09.2018 - 02.2020
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Developed creative marketing materials that generated interest and boosted event attendance.
- Enhanced attendee experience by meticulously planning and executing event logistics.
- Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
- Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
- Coordinated florists, photographers, and musicians for events.
Front Desk Receptionist
The YMCA
03.2013 - 07.2018
- Warmly greet members and guests as they arrive at the YMCA, providing exceptional customer service and fostering a welcoming environment.
- Serve as the primary point of contact for inquiries regarding membership options, programs, and services offered by the YMCA.
- Conduct facility tours for prospective members, highlighting key features, amenities, and benefits of YMCA membership.
- Actively promote membership sales by effectively communicating the value proposition of YMCA membership and tailoring offerings to meet individual needs and interests.
- Assist prospective members with the enrollment process, explaining membership plans, completing paperwork accurately, and processing payments.
- Maintain accurate records of membership sales and enrollment activities using the YMCA's customer relationship management (CRM) system.
- Provide support and assistance to existing members regarding account inquiries, renewals, and upgrades as needed.
- Stay informed about current promotions, discounts, and incentives to effectively promote membership sales and drive customer enrollment.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
Education
Associate of Science - Communications
Normandale Community College
Minneapolis, MN08.2017
Skills
- Customer Service
- Problem Solving
- Leadership
- Operations
- Strategic development
- Strategic Planning
- Staff Management
- Sales expertise
- Product Promotion
- Motivation
- Special events planning
- Event Marketing
- Achieving goals
- Written and Verbal Communication
Timeline
Regional Manager
O'brien & Associates
02.2022 - Current
Paraprofessional/Freshmen Boy's Basketball Coach
Richfield High School
05.2020 - 02.2022
Event Coordinator
Normandale Community College
09.2018 - 02.2020
Front Desk Receptionist
The YMCA
03.2013 - 07.2018
Associate of Science - Communications
Normandale Community College
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