Marcus Williams
Troy,MI
Summary
Motivated, customer-oriented professional with a diverse background in IT, healthcare, sales, and customer service. Skilled in technical troubleshooting, SQL, CAD, and graphic design, with a strong work ethic and leadership experience. Seeking an entry-level IT position to leverage my technology skills, problem-solving abilities, and hands-on experience in both technical and customer-facing roles.
Overview
10
10
years of professional experience
1
1
Certification
Work History
56M Religious Affairs Specialist
U.S. Army
08.2022 - 03.2024
- Managed and resolved technical issues with software and hardware, including network failures, electronic malfunctions, and system errors
- Provided training and guidance to junior technicians and personnel on the use of military systems and troubleshooting techniques
- Supervised a team of5-10 soldiers, coordinating their tasks and ensuring timely completion of technical projects
- Installed, configured, and maintained computers, software, and network systems to support operational needs
- Planned events and support tactics for soldiers in and out of battle
- Applied security protocols to ensure systems were compliant with Army standards and protected from cyber threats
- Handled customer service inquiries and provided solutions for soldiers and staff regarding installation and technical issues
Children’s GI and Hepatology Clinic Representative
University of Michigan
01.2022 - 07.2022
- Schedule patient appointments based on doctors' and nurses' availability
- Research and verify procedural requirements and lab results across various facilities
- Investigate and resolve missing information, collaborating with insurance providers
- Submit claims and check for policy violations or adherence to insurance terms
Virtual Customer Service Support
Transcom
08.2018 - 01.2022
- Assisted customers with technical issues related to hardware and software
- Scheduled in-store appointments for customers
- Updated and maintained customer records in company database
- Adapted quickly to changing materials and customer needs, ensuring satisfaction
Producer
Red Bull Media
06.2016 - 07.2018
- Collaborated with A-list entertainers to produce albums and projects
- Worked with a global team of marketers to meet production goals
- Wrote and produced songs for distribution to multiple global outlets
Call Center Representative / Chat Support / Tech
Universal Marketing Group
03.2014 - 09.2016
- Conducted sales and customer support for various products
- Scheduled appointments for consultations with manufacturers
- Provided accurate product information and upsold effectively
Education
Bachelor’s Degree - Information Technology
Walsh College
Troy, MI01.2025
Skills
- Technical Skills:
- Proficient in SQL coding for database management and queries
- Knowledge of CAD (Computer-Aided Design) and graphic design tools
- Troubleshooting hardware/software issues and resolving electronic malfunctions
- Experience with computer setup, phone setup, and network troubleshooting
- Intermediate proficiency in Microsoft Office (Word, PowerPoint)
- Knowledge of PC Windows systems, cash registers, and various cellular technologies
- Healthcare/Medical Terminology, scheduling, and insurance claims management
- Customer Service & Leadership:
- Highly customer service-oriented, consistently providing excellent service to diverse customer groups
- Diligent work ethic with an emphasis on being punctual and meeting deadlines
- Mentored children ages8-14 for5 years, fostering personal growth and teamwork
- Strong communication skills, both verbal and written
- Leadership experience as a supervisor and team lead in various settings
- Industry Knowledge:
- Healthcare/Medical experience, including Medicare, insurance, and claims processing
- Background in finance and accounting
- Experience in sales, particularly in a call center and retail environment
- Budgeting and finance
- Data entry
- Records management
- Highly skilled in [software]
- Proficient in [software]
Additional Information
- Secret Security Clearance (U.S. Army)
- Available to start immediately
- Willing to relocate as needed
- Fluent in English and conversational in Spanish
Certification
- Cyber Security
- Microsoft Certified
Timeline
56M Religious Affairs Specialist
U.S. Army
08.2022 - 03.2024
Children’s GI and Hepatology Clinic Representative
University of Michigan
01.2022 - 07.2022
Virtual Customer Service Support
Transcom
08.2018 - 01.2022
Producer
Red Bull Media
06.2016 - 07.2018
Call Center Representative / Chat Support / Tech
Universal Marketing Group
03.2014 - 09.2016
Bachelor’s Degree - Information Technology
Walsh College
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