Lisa Wiggins
Prairieville,LA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Support industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Tier 1 Technical Support Representative
Apple
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Customer Service Representative
Alo Yoga
10.2021 - 08.2022
- Provided direct customer support to internal and external customers by engaging
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Achieved exceptional customer satisfaction metrics by using multiple sales systems to investigate, and track with Shopify, FDM4, Global E, and Salesforce for customer support resolutions
- Worked collaboratively with teams to increase the customer experience with the services, achieving a customer satisfaction rate of 75%.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Marketing Specialist
Kat Builder INC
03.2019 - 10.2021
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customer.
- Monitored trends in social media, industry and competitive landscape to create new material.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Coordinated and monitored construction activities and resource allocation to maintain profitability of projects.
Counter Sales Representative
Hertz Corporation
09.2017 - 02.2020
- Achieved personal sales goals with great upselling and cross-selling abilities.
- Managed multiple tasks in high-volume environment.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Resolved customer issues and concerns professionally using effective customer service techniques
- Consulted with customers to uncover unique needs and match to best-fit product or service solutions.
- Finalized sales by completing payments and required paperwork.
Logistics Manager
Foot Locker Inc
03.2014 - 09.2017
- Trained and managed all new associates for stockroom compliance and accountability
- Directed shipping and receiving of wide range of products daily.
- Completed data entry tasks with accuracy and efficiency.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Developed a system that provided best cost with appropriate service levels to achieve organizational goals.
- Connected with customers to address questions and resolve issues through phone, chat, and email.
Education
High School Diploma -
Siatech
Oceanside, CA09.2014
Skills
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Understanding Customer Needs
- Customer Data Confidentiality
- Upbeat and Positive Personality
- Data Entry and Maintenance
- Issue and Complaint Resolution
- POS Systems and Ordering Platforms
- Upselling Products and Services
- High-Volume Environments
- Information Updates
- Team-Oriented and Cooperative
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Alo Yoga
10.2021 - 08.2022
Marketing Specialist
Kat Builder INC
03.2019 - 10.2021
Counter Sales Representative
Hertz Corporation
09.2017 - 02.2020
Logistics Manager
Foot Locker Inc
03.2014 - 09.2017
Tier 1 Technical Support Representative
Apple
High School Diploma -
Siatech
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