Marcus Williams
Aventura
Summary
Detail-oriented Travel Consultant with 4+ years of corporate travel expertise and a strong background in IT, cybersecurity, and military leadership. Proficient in Sabre GDS, Concur, and Deem. Skilled at managing complex itineraries, optimizing costs, and providing exceptional customer service. Holds an active Secret Security Clearance and pursuing a B.A. in Cybersecurity.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Enlisted
U.S. Army
09.2022 - 03.2024
- Coordinated domestic and international travel logistics for personnel, including flights, accommodations, and itineraries.
- Led and supported teams in high-pressure environments, ensuring mission success through effective logistics and planning.
- Managed sensitive data and systems with cybersecurity awareness and adherence to security protocols.
- Maintained Secret Security Clearance while handling classified information.
- Developed skills in leadership, adaptability, and operational planning.
Travel Consultant
Hopper
03.2020 - 09.2022
- Company Overview: Remote
- Managed corporate travel arrangements including flights, hotels, and ground transportation.
- Specialized in ticket exchanges ensuring accuracy and compliance with policies.
- Used Concur, Deem, and Sabre GDS to streamline booking, modify itineraries, and reduce delays.
- Coordinated international travel, including visas, passports, and currency planning.
- Negotiated with vendors to secure competitive rates, saving costs for clients.
- Remote
Senior Travel Consultant
Direct Travel
Atlanta
10.2018 - 02.2020
- Company Overview: Atlanta, GA
- Delivered end-to-end travel services for corporate clients (air, hotel, car rental).
- Handled complex international itineraries and ensured compliance with company policies.
- Trained junior team members on Sabre GDS and booking tools.
- Consistently provided cost-effective solutions to meet client needs.
- Atlanta, GA
Apple Tech Support
Apple
02.2015 - 10.2018
- Company Overview: Remote
- Provided technical support via phone, chat, and email for Apple devices.
- Resolved hardware/software issues, from setup to advanced troubleshooting.
- Maintained high customer satisfaction by delivering clear, user-friendly guidance.
- Documented cases in internal systems and trained new staff on best practices.
- Remote
Fueler
Delta Airlines
Atlanta
04.2014 - 01.2015
- Company Overview: Atlanta, GA
- Fueled and defueled aircraft upon arrival, ensuring accuracy and compliance with safety protocols.
- Inspected and cleared runway safety hazards for jetbridge connection and aircraft pushback.
- Coordinated fuel deliveries and proper storage, maintaining regulatory and operational standards.
- Collaborated with ground crews to ensure timely, safe, and efficient aircraft turnaround.
- Atlanta, GA
Education
Bachelor of Arts (B.A.) - Cyber Security
Walsh College of Accountancy and Business
Troy, MI12.2026
High School Diploma -
Lincoln High School
Ypsilanti, MISkills
- Corporate Travel Management
- Airline Ticket Exchanges
- Sabre GDS
- Concur
- Deem
- Customer Service & Relations
- Team Collaboration
- Problem-Solving
- Critical Thinking
- Time Management
- IT & Cybersecurity Awareness
- Microsoft Office
Certification
- Cyber Awareness
- Secret Security Clearance (Active)
References
Available upon request
Languages
Spanish, Intermediate
Timeline
Enlisted
U.S. Army
09.2022 - 03.2024
Travel Consultant
Hopper
03.2020 - 09.2022
Senior Travel Consultant
Direct Travel
10.2018 - 02.2020
Apple Tech Support
Apple
02.2015 - 10.2018
Fueler
Delta Airlines
04.2014 - 01.2015
Bachelor of Arts (B.A.) - Cyber Security
Walsh College of Accountancy and Business
High School Diploma -
Lincoln High School
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